Visa Rules and Card Scheme Fee Assessments

Merchant Services

Card Scheme Rules

Visa Rules and Fee Assessments

Visa Rules and Fee Assessments | Mastercard Rules and Fee Assessments | American Express Fee Assessments

For today's Visa® merchant, accepting Visa payment cards has become simultaneously easier and more complex.

Electronic terminals and card acceptance devices make transaction processing automatic and seemingly effortless, raising potential profitability. However, they also create increased possibilities for processing mistakes and fraudulent transactions that can result in copy requests and chargebacks. In addition, the walls between card-present and card-not-present transactions have become less obvious as growing numbers of traditional "brick and mortar" merchants launch e-commerce web sites, transforming themselves into "click and mortar" businesses.

Rules for Visa Merchants — Card Acceptance and Chargeback Management Guidelines is a comprehensive manual for all businesses that accept Visa transactions. The purpose of this guide is to provide merchants and their sales staffs with accurate, up-to-date information on processing Visa transactions, while minimizing risk of loss from fraud and chargebacks.

The book is targeted at both card-present and card-not-present merchants and their employees, and includes requirements and best practices for doing business on the Internet. It also contains detailed information on the most common types of chargebacks merchants receive and what you can do to remedy or prevent them.

Perpetual Payments strongly recommend all Merchants read this guide which is available from Visa's website at:
http://usa.visa.com/download/merchants/rules_for_visa_merchants.pdf

Fee Assessments

If a Merchant is receiving a large percentage of disputed Transactions or chargebacks they are required to take corrective actions to prevent disputes arising, or they may face Fee Assessments.

Excessive Chargeback Thresholds

Minimum of 50 chargebacks / disputes and = 2% chargeback / dispute ratio*

Fee Assessment: $100 per chargeback / dispute

*Current month's CB and dispute Count Divided by Previous month's Sales Count = CB% ratio

Perpetual Payments Limited is part of the Voice Commerce Group. | Voice Commerce Limited (company number 5428358) is authorised by the Financial Services Authority under the Payment Service Regulations 2009 (register reference 504312) for the provision of payment services and holds a consumer credit licence (number 624404/1). VoicePay Limited (company number 5042556) has been issued with a small e-money issuers certificate and is regulated for the provision of payment services by the Financial Services Authority. Voice Commerce Group is registered as an ISO/MSP under Visa & MasterCard rules.