SUPPLIER TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS are entered into on the Operative Date in accordance with the Provisions herein.
These Terms and Conditions set forth the legal relationship between OnV Ltd, Suite 2, Portland House, Glacis Road, Gibraltar; a company registered in Gibraltar under company register number 101511 (hereinafter “the Merchant”) and the Supplier in respect of the processing of Sales by the Merchant that the Supplier will fulfill from time to time. It sets out the terms on which the Merchant will accept such Sales and upon which the Supplier will present Sales to the Merchant for Authorisation and Processing and for which the Supplier will ensure supply. The Supplier accepts the risk associated with such Sales and understands that Sales can be debited back to the Supplier if subsequently Disputed by the Customer, even if Authorised.
WHEREAS:-
a) the Supplier is the Supplier of products and/or services that wishes to outsource the Sale of Approved Product(s) to the Merchant and the Merchant has agreed subject to these Terms and Conditions; and
b) the Facility includes Secure Data-Capture, Authorisation, Clearing and Payment of Sales sent to the Merchant in an form acceptable to the Merchant by the Supplier (the “Facility”), as well as Fraud and Risk Monitoring Services as may be supplied from time to time; and the Merchant is a Merchant with the Acquiring Bank who is licensed by the Card Schemes to Acquire Card Transactions and the Merchant will process the Sales in accordance with the terms of these Terms and Conditions and the Rules to the Acquiring Bank for clearing and Payment purposes; and
c) The Supplier will ensure fulfilment of such Sales to the Customer.
OPERATIVE PROVISIONS
DEFINITIONS.
In these Terms and Conditions, the following terms shall have the following meanings (such meanings to be equally applicable to both the singular and plural forms of the terms defined) unless the context otherwise requires:
Access Control
Means measures that limit access to information or information processing resources to those authorised persons or applications.
Account Harvesting
Means a method to determine existing user accounts based on trial and error. Giving too much information in an error message can disclose information that makes it easier for an attacker to penetrate or compromise the system.
Acceptance Policy
Means the confidential (to the Merchant) Acceptance criteria of the Merchant as may be amended by the Merchant from time to time;
Acquiring Bank / Acquirer
Means any bank or financial institution (as advised to the Supplier by the Merchant):
(1) that Authorises Sales; and
(2) to which the Merchant will route Sale Data for Authorisation, Clearing and Payment purposes
For the avoidance of doubt, the Merchant is not an Acquirer.
Affiliates
Means; shareholders, directors, officers, employees, agents, and/or sub-contractors;
Approved Product(s)
Means an Approved Product or Service, physical, tangible or virtual:
(1) for which the Merchant is the Merchant of record; and
(2) That has been advised to the Merchant by the Supplier and acknowledged by the Merchant as acceptable to be offered for Sale.
Asset
Means information or information processing resources of an organisation.
Audit Log
Means a chronological record of system activities that is sufficient to enable the reconstruction, reviewing, and examination of the sequence of environments and activities surrounding or leading to an operation, a procedure, or an event in a transaction from its inception to final results. Sometimes specifically referred to as a security audit trail.
Authentication
Means the process of verifying identity of a subject or process.
Authorisation
Means the Authorisation of a Sale for processing in accordance with these Terms and Conditions, the Rules and the Merchant Agreement the Merchant has entered into with the Acquiring Bank;
AVS/CVV or other mismatch information
means a Fraud Screening Assessment notified by the Merchant to the Supplier of potential fraud or other risks based on information available to the Merchant to cause the Supplier to consider whether or not to accept a Sale with/without further enquiry to/on the Customer;
Backup
Means a duplicate copy of data made for archiving purposes or as a protection against damage or loss.
Bank Transfer
Means a payment between the Parties made to a nominated bank account. Bank Transfer is understood to be the generic term for domestic or international bank, credit, wire, giro and other similar transfers;
Bond
Means an Insurance Bond to the benefit of the Merchant to protect the Merchant from unsatisfied debts of the Supplier;
Business Day
means a day on which banks are open for business and dealing in European currencies in Gibraltar excluding Saturdays and Sundays; and where a Payment is to be made in a currency other than Pounds Sterling, a day on which banks are open for business and dealing in that currency in the principal financial centre of the country of such currency; where a Payment is to be made to a destination other than Gibraltar a day on which banks are open for business and dealing in the relevant currency in the principal financial centre of that country;
Card
means any form of Credit Card, Payment Card, Charge Card; Debit Card, Stored Value Card, Loyalty Card, or any Virtual Card bearing the logos of EuroCard, MasterCard or Visa issued by a Card Issuer licensed by Europay International, MasterCard International; Visa International or any other Card Scheme acceptable to the Merchant) to use said logo (or any other Card(s), processed by the Acquiring Bank as notified and approved by the Merchant from time to time that permits or enables Sales on a the Customer’s Card Account, which may be used by a the Customer to complete a Sale. A Card shall be deemed to be current if the date of purchase occurs on or prior to the last day of the month and year of expiration embossed on the Card and on or after the first day of the month and year of validity embossed and/or encoded on the Card, (if any);
Card Account Number
Means a primary account number that is embossed and/or encoded on a Card;
Cardholder
Means the Customer to whom a card has been issued or the individual authorised to use the card.
Cardholder Data
Means all personally identifiable data about the cardholder and relationship to the Member (i.e., account number, expiration date, data provided by the Member, other electronic data gathered by the merchant/agent, and so on). This term also accounts for other personal insights gathered about the cardholder ‘i.e., addresses, telephone numbers, and so on).
Card Issuer
Means a Card Scheme Member that issues Cards to the Customers pursuant to Rules;
Card Scheme
means Visa International Inc. (Visa), MasterCard International Inc. (MasterCard) Pounds Europay International S.A. (Pounds Europay) Laser Card Service Ltd (Laser), or any other Card sponsorship organisation or association acceptable to the Merchant and any other successor organisation or association to any of the foregoing as notified to the Supplier by the Merchant from time to time;
Card Scheme Member
Means a financial institution that participates in a Card Scheme and agrees to operate in accordance with that Card Scheme’s Rules;
Card-validation code (CVV)
Means the three-digit value printed on the signature panel of a payment card used to verify card-not-present transactions. On a MasterCard payment card this is called CVC2. On a Visa payment card this is called CVV2.
Cheque
Means a Cheque payment made by one Party to the other. Cheque is understood to be the generic term for personal and bank Cheques and postal and money orders, and cash payments;
Compromise
Means an intrusion into a computer system where unauthorised disclosure, modification, or destruction of cardholder data may have occurred.
Confidential Information
means any and all material and information concerning the business and affairs of, belonging or relating to that Party and/or any of its Affiliates including without limitation, belonging or relating to that Party, its business, finances or affairs, past, present and future the Customers, the Supplier or other persons having dealings with that Party, contacts, agents, service providers, technology, Products, business and any other information which the recipient knows or is notified or has reason to believe is confidential to the disclosing Party. Such information shall include but shall not be limited to, the Sale Data, technical, financial, administrative, marketing and economic information and all information relating to plans, ideas, concepts, proposals, know-how, data, processes, techniques, database rights, design rights, formulae, advertising, patents, trade secrets, copyright and Intellectual Property Rights, moral rights, Software, market opportunities, strategies, the Customers and potential the Customers, Sales or programming materials, written materials, compositions, drawings, diagrams, computer programs, studies, work in progress, visual demonstrations, ideas, concepts, and other data, whether oral, written, visual, electronic or any other form or medium whatsoever; which is directly or indirectly disclosed to the other Party or its Affiliates as a result of the discussions in leading up to, the entering into and the performance of these Terms and Conditions; subsisting in Gibraltar or any other part of the world (whether or not the same are registered or capable of registration), together with goodwill relating to or attached to them; and all applications and rights to apply for protection of the same;
Console
Means a screen and keyboard which allows access and control of the server / mainframe in a networked environment.
Cookies
Means a string of data exchanged between a web server and a web browser to maintain a session. Cookies may contain user preferences and personal information.
Current Release
means the version of the Facility delivered by the Merchant to the Supplier at the Operative Date;
Customer
means any legal or natural person to whom a Card is issued, and who is authorised to use such Card and whose signature appears on the Card as an authorised user, that purchases Products or Services marketed or distributed by the Supplier and approved by the Merchant and who executes and submits and Authorises a payment by Card to the Merchant therefore;
Customer Not Present
Means a Sale that is completed when neither the Customer nor the Customer’s Card is physically present at the point of Sale and visible to the Supplier;
Database
Means a structured format for organising and maintaining information that can be easily retrieved. A simple example of a database is a table or a spreadsheet.
DBA
Means “Doing Business As”. Compliance validation levels are based on the transaction volume of a DBA or chain of stores (not of a corporate that owns several chains).
Default accounts
Means a system login account that has been predefined in a manufactured system to permit initial access when the system is first put into service.
Default password
Means the password on system administration or service accounts when a system is shipped from the manufacturer, usually associated with the default account. Default accounts and passwords are published and well known.
Direct Debit
Means a payment by the Supplier to the Merchant; initiated by the Merchant on the basis of a valid mandate or authorisation received from the Supplier and administered by the Merchant enabling execution of such payments from time to time;
Dishonoured Sale
means an invalid (in the exclusive opinion of the Card Issuer) Sale that a the Customer disputes with the Card Issuer pursuant to the Rules which is returned to the Acquiring Bank as invalid by the Card Issuer pursuant to the Rules and is subsequently debited to the Merchant and that the Merchant will debit back to the Supplier;
Disputed Sale
Means a Sale that has been Disputed by the Customer, either directly by notification to the Merchant; a Card Issuer or the Supplier by the Customer;
DMZ (de-militarized zone)
Means a network added between a private network and a public network in order to provide an additional layer of security.
Dual Control
Means a method of preserving the integrity of a process by requiring that several individuals independently take some action before certain transactions are completed.
External Documents
Means all documents made available by the Merchant to the Supplier in order to inform the Supplier about the latest changes in the Facility. An overview of these documents can be found on the Merchant Website;
Facility
means the Facility created for the Supplier and maintained by the Merchant in the name of the Supplier including any record of the Sales processed, Payments received from the Supplier and the Fees and the Supplier Service Charges due from the Supplier as well as the Payment, Fraud Screening and Risk Monitoring Service offered or provided by the Merchant pursuant to these Terms and Conditions to enable the Supplier to sell Approved Product(s) and receive Payment in their designated the Supplier Bank Account as set out in the Operating Instructions and External Documents, of which the ruling versions are available on the Merchant Website, and which the Merchant may amend from time to time;
Fraud Screening
Means the Fraud Screening provided by the Merchant to the Supplier, which may include but is not limited to
(1) putting a monitoring program in place to identify Fraudulent Sales to the reasonable satisfaction of the Merchant where operationally feasible;
(2) Sale risk – i.e. the Customer
(3) Watch list (secure fraud control)
(4) use of AVS (where the same is available from time to time)
(5) use of CVV (where the same is available from time to time)
(6) Negative Files
(7) Positive Files
(8) Hot Card Files
And the Parties hereto agree that the Merchant shall provide in writing best practice manuals to the Supplier, which the Supplier will implement accordingly on the Merchant’s behalf in relation to Sales.
Egress
Means Traffic leaving the network.
Encryption
Means the process of converting information into a form unintelligible to anyone except holders of a specific cryptographic key. Use of encryption protects information between the encryption process and the decryption process (the inverse of encryption), against unauthorised disclosure.
Firewall
Means hardware and/or software that protect the resources of one network from users from other networks. Typically, an enterprise with an intranet that allows its workers access to the wider Internet must have a firewall to prevent outsiders from accessing its own private data resources.
Fraudulent Sale
Means any Sale that is prohibited by the Rules, Governing Law or these Terms and Conditions.
Host
Means the main hardware on which software is resident.
Hot Card File
Means a Negative File containing details of lost and stolen Card Account Numbers;
Individual Sale Limit
Means the maximum value of a single Sale incurred on any one occasion that the Merchant will complete in any circumstances. In each case this value will be converted if appropriate into the Sale Currency at the exchange rate most recently quoted for this purpose by the Merchant;
Information Security
Means protection of information for confidentiality, integrity and availability.
Ingress
Means traffic entering the network.
Installation
Means the Installation of the Facility including but not limited to the Installation of the Interface, the Current Release and any applicable New Release;
Interface
Means the connection between the Website and the Merchant;
Intrusion detection Systems
Means an intrusion detection system (IDS) inspects all inbound and outbound network activity and identifies suspicious patterns that may indicate a network or system attack from someone attempting to break into or compromise a system.
IP address
Means an IP address is a numeric code that uniquely identifies a particular computer on the Internet.
IP Spoofing
Means a technique used to gain unauthorised access to computers, whereby the intruder sends messages to a computer with an IP address indicating that the message is coming from a trusted host.
ISO 8583
Is an established standard for communication between financial systems.
Key
(In cryptography); Means a value applied using an algorithm to unencrypted text to produce encrypted text. The length of the key generally determines how difficult it will be to decrypt the text in a given message.
Magnetic Stripe Data (Track Data)
Means data encoded in the magnetic stripe used for authorisation during a card present transaction. Entities may not retain full magnetic stripe data subsequent to transaction authorisation. Specifically, subsequent to authorisation, service codes, discretionary data/CVV, and Visa reserved values must be purged; however, account number, expiration date, and name may be extracted and retained.
MasterCard
Means MasterCard International Incorporated (a Delaware corporation);
Merchant’s Website
Means the Merchant website;
Minimum Authorisation Limit
Means the maximum value of a single Sale incurred on any one occasion that the Supplier may complete without express Authorisation from the Merchant. In each case this value will be converted if appropriate from the Sale Currency at the exchange rate most recently quoted for this purpose by the Merchant;
Minimum Payment
Means the minimum amount which the Merchant agree to pay to the Supplier in accordance with the Provisions herein as set out in Schedule A;
Monitoring
Means a view of activity on a network.
Negative File
means a database of Card Account Numbers or other data entries stored in the Merchant Fraud Screening or in other of the Merchant systems, against which Sale Data is compared, and where a matched entry may, at the sole discretion of the Merchant; result in that Sale being declined. Negative Files include Hot Card Files and other files created through the Merchant processes for similar purposes;
New Release
Means the version of the Facility delivered by way of upgrade or enhancement to the Current Version. Following Installation of a New Release, the New Release will be deemed to be the Current Release for the remaining un-expired term of these Terms and Conditions;
Operating Instructions
Means the Merchant Operating Instructions as communicated to the Supplier by the Merchant from time to time; setting out procedures, information and instructions which the Supplier must follow in connection with the Facility;
Operative Date
Means the date nominated by the Merchant and notified to the Supplier; from which these Terms and Conditions comes in to force and on which the Facility will commence;
Network
Means a network is two or more computers connected to each other so they can share resources.
Network Address Translation (NAT)
Means the translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network.
Non Customer users
Means any user, excluding Customer’s customers, that accesses systems, including but not limited to, employees, administrators, and third parties.
Parties
Means both the Supplier and the Merchant;
Party
Means either the Supplier or the Merchant;
Password
Means a string of characters that serve as an authenticator of the user.
Patch
Means a quick-repair job for a piece of programming. During a software product’s beta test distribution or try-out period and later after the product is formally released, problems will almost invariably be found. A patch is the immediate solution that is provided to users.
Payment
means the amount due to the Supplier, expressed in the Supplier Payment Currency resulting from Sales less any amount set off by the Merchant or the Acquiring Bank in accordance with these Terms and Conditions or the Supplier Retailer Terms and Conditions with the Acquiring Bank;
Payment Currency
Means the currency in which the Merchant pays due Payment to the Supplier;
Payment Fee
Means a charge to cover the Merchant’s (and/or its agents’) costs for making the Payment;
PCI DSS
Means Payment Card Industry Data Security Standard. It was developed by the major credit card companies as a guideline to help organisations that process card payments prevent credit card fraud, cracking and various other security vulnerabilities and threats. A company processing, storing, or transmitting payment card data must be PCI DSS compliant or risk losing their ability to process credit card payments and being audited and/or assessed a Card Scheme Fee Assessment [1]. Merchants and payment card service providers must validate their compliance periodically. This validation is conducted by auditors - i.e. persons who are PCI DSS Qualified Security Assessors (QSAs). Although individuals receive QSA status reports, compliance can only be signed off by an individual QSA on behalf of a PCI council approved consultancy. Smaller companies, processing fewer than about 80,000 transactions a year, are allowed to perform a self-assessment questionnaire;
Penetration
Means the successful act of bypassing the security mechanisms of a system.
Penetration Test
Means the security-oriented probing of a computer system or network to seek out vulnerabilities that an attacker could exploit. The testing involves an attempt to penetrate the system so the tester can report on the vulnerabilities and suggest steps to improve security.
Policy
Means Organisational-level rules governing acceptable use of computing resources, security practices, and guiding development of operational procedures.
Positive File
means a database of Card Account Numbers or other data entries stored in the Merchant Fraud Screening or in other of the Merchant systems, against which Sale Data is compared, and where a matched entry may, at the sole discretion of the Merchant; result in that Sale being automatically accepted so long as Authorised. Positive Files include the Card and other data for well-known (to the Supplier) the Customers;
Post-Authorisation
Means confirmation from the Supplier that a Pre-Authorised Sale can be processed in accordance with these Terms and Conditions and subject to the Rules;
Pre-Authorisation
Means the advice of a Sale for immediate Authorisation but with a later processing date in accordance with these Terms and Conditions and subject to the Rules;
Procedure
Means the descriptive narrative on the policy to which it applies. It is the “how to” of the policy. A procedure tells the organisation how a policy is to be carried out.
Protocol
Means an agreed-upon method of communication used within networks. A specification that describes the rules and procedures products should follow to perform activities on a network.
Purchase Price
Means the price payable by the Customer for Approved Product(s);
Refund
means the notification of a reimbursement of funds to a Customer by such electronic means, as shall have been approved by the Merchant; and any electronic or paper records as the Supplier may use for the purpose of recording such a reimbursement, representing the complete or partial reversal of a Sale by the Merchant with the intention of crediting the Customer’s account;
Relevant Tax
Means value added tax, sales tax, or any other tax or duty; incurred in connection with Sales made under these Terms and Conditions;
Reserve
means a security Reserve of the Supplier funds established and held by the Merchant in an account in the name of the Merchant at a bank or financial institution acceptable to the Merchant for the sole purpose of enabling the Merchant to recover any and all liabilities of the Supplier to the Merchant pursuant to these Terms and Conditions when in the exclusive opinion of the Merchant due Payment will not be sufficient to cover such liabilities whether present, future, actual or contingent;
Risk Analysis
(Also known as risk assessment); Means a process that systematically identifies valuable system resources and threats to those resources, quantifies loss exposures (i.e., loss potential) based on estimated frequencies and costs of occurrence, and (optionally) recommends how to allocate resources to countermeasure so as to minimize total exposure.
Risk Monitoring
Means the Risk Monitoring Facility provided by the Merchant to the Supplier, which may include but is not limited to:
(1) identifying deposit history not in normal (in the opinion of the Merchant) parameters; and
(2) review of Sales identified as high risk by Card Schemes; and
(3) Reporting regularly to the Supplier on the above.
Router
Means a router is a piece of hardware or software that connects two or more networks. A router functions as a sorter and interpreter as it looks at addresses and passes pieces of information to their proper destinations. Software routers are sometimes referred to as gateways.
Rules
means the bylaws, Rules, regulations, operating regulations and procedures issued by a Card Scheme, Card Issuer or licensor similar, but not limited to MasterCard, Visa, Pounds Europay, Laser as amended or supplemented from time to time;
Sale
means an act resulting in an attempt by a Customer to render Payment to the Supplier initiated by a purchase of Approved Product(s) from the Supplier carried out by the Customer using a Card with the intention of the Customer incurring a liability to the Supplier and is understood to be the generic term for payments by domestic and international credit, debit, smart, cash, and charge Cards; representing the exact Purchase Price and which creates a liability either from the Customer to the Merchant or vise versa;;
Sale Currency
Means the currency in which a Sale is made;
Sale Data
Means details of Sales and Refunds in a form acceptable to the Merchant;
Sale Receipt
Means an electronic record of a Sale providing evidence of a Sale or Refund;
Sanitisation
Means to delete sensitive data from a file, a device, or a system; or modify data so that data is useless for attacks.
Security Officer
Means the person who takes primary responsibility for the security related affairs of the organisation.
Security Policy
Means the set of laws, rules, and practices that regulate how an organisation manages, protects, and distributes sensitive information.
Sensitive Cardholder Data
Means data whose unauthorised disclosure may be used in fraudulent transaction. It includes, the account number, magnetic stripe data, CVC2/CVV2 and expiration date.
Separation of Duties
Means the practice of dividing the steps in a system function among different individuals, so as to keep a single individual from subverting the process.
Server
Means a computer that acts as a provider of some service to other computers, such as processing communications, file storage, or printing facility.
Software
Means any Software program provided by the Merchant or its providers that enables the Supplier to use the Facility;
SQL Injection
Means a form of attack on a database-driven Web site in which the attacker executes unauthorised SQL commands by taking advantage of insecure code on a system connected to the Internet. SQL injection attacks are used to steal information from a database from which the data would normally not be available and/or to gain access to an organisation’s host computers through the computer that is hosting the database.
SSL
Means an established industry standard that encrypts the channel between a web browser and Web server to ensure the privacy and reliability of data transmitted over this channel.
Submission
Means a summary of the Customer and other data in relation to Sales and Refunds provided by the Supplier to the Merchant in an acceptable (to the Merchant) form for the purposes of the Facility;
Supplier
Means the entity that:
(1) satisfies Acceptance Policy; and
(2) Contracts the Merchant to fulfil Sales under these Terms and Conditions.
Supplier Bank Account
Means a separate account maintained at a Bank or financial institution acceptable to the Merchant by the Supplier solely in order to facilitate Payment.
Supplier Service Charge
means the Fees and the Supplier Service Charges of the Merchant for the Facility based upon the face value or count of Sales Submitted to the Merchant by the Supplier for Authorisation and Payment (including the Percentage Supplier Service Charge and the Per Sale Supplier Service Charge) as advised to the Supplier by the Merchant on the day the Merchant approves the Supplier to use the Facility; or as notified to the Supplier by the Merchant from time to time; (such notification becoming effective thirty (30) days from the date of such notice); The Supplier Service Charge may take one or both of the following two forms:
Percentage Supplier Service Charge
Means that part of the Service Charge based on a percentage of the value of Sales and/or Refunds processed by The Merchant from the Supplier;
Per Sale Supplier Service Charge
Means that part of the Service Charge based on the count of Sales and/or Refunds processed by the Merchant from the Supplier;
System Perimeter Scan
Means a non-intrusive test which involves probing external-facing systems and reporting on the services available to the external network (i.e. services available to the Internet).
Tamper-Resistance
Means a system is said to be tamper-resistant if it is difficult to modify or subvert, even for an assailant who has physical access to the system.
Terms and Conditions
means these Terms and Conditions, all Schedules which are or will be attached hereto, as well as such other documents to which these Terms and Conditions or said Schedules refer; all of which shall form an integral part hereof;
Third Party Guarantee
Means and indemnification of the Merchant by a separate legal entity to the Supplier for any/all of the Supplier liabilities under these Terms and Conditions;
Threat
Means a condition that may cause information or information processing resources to be intentionally or accidentally lost, modified, exposed, made inaccessible, or otherwise affected to the detriment of the organisation.
Token
Means a device that performs dynamic authentication.
Truncation
Means the practice of removing a data segment. Commonly, when account numbers are truncated, the first 12 digits are deleted, leaving only the last 4 digits.
Two-Factor Authentication
Means authentication that requires users to produce two credentials - something they have (e.g., smartcards or hardware tokens), and something they know (e.g., a password). In order to access a system, users must produce both factors.
Trademarks
means registered or unregistered Trademarks, Service marks, copyright material, logo, trade names, domain names, U.R.L.s, taglines or any other proprietary designations and trade names owned by or licensed to the Parties, as they may be amended from time to time;
VISA
Means VISA U.S.A. Inc. (a Delaware corporation).
UserID
Means a character string that is used to identify each user of a system uniquely.
Virus
Means a program or a string of code that can replicate itself and cause the modification or destruction of software or data.
Vulnerability
Means a weakness in system security procedures, system design, implementation, or internal controls that could be exploited to violate system security policy.
Vulnerability Scan
Means an automated tool that checks a merchant or service provider’s systems for vulnerabilities. The tool remotely reviews networks and Web applications based on the external-facing Internet protocol (IP) addresses. Scans identify vulnerabilities in operating systems, services, and devices that could be used by hackers to target the company’s private network.
Website
Means the Supplier’s website from which the Sale was made;
NOW, THEREFORE, in consideration of the mutual promises, agrees and Terms and Conditions contained herein and other good and valuable consideration, the receipt and sufficiency of which hereby is acknowledged and intending to be legally bound hereby, the Parties agree follows:
ENTIRE TERMS AND CONDITIONS
These Terms and Conditions together with any other amendments made to them by the Merchant from time to time, the documents and instruments referred to herein (including the Schedules) set forth the entire Terms and Conditions and no oral representations nor warranties nor other assurances which are not specifically set out herein shall be implied as terms of the Terms and Conditions
These Terms and Conditions supersede all prior oral and written Terms and Conditions and understandings between the Parties with respect to the Facility. Other terms and conditions of the Merchant and/or the Supplier, referred to or attached to any instrument issued by Parties (other than these Terms and Conditions) do not apply to the relationship agreed in these Terms and Conditions.
Any reference in these Terms and Conditions to a statute, statutory instrument, regulation or order shall be construed as a reference to such statute, statutory instrument, regulation or order as amended or re-enacted from time to time.
All headings are for convenience only, and shall not affect interpretation or construction of these Terms and Conditions.
In these Terms and Conditions, a word defined in or importing the singular number has the same meaning when used in the plural number, and vice versa, and words importing gender will include all genders, and words importing persons will include individuals, corporations, partnerships, associations, trusts, unincorporated organisations, societies, governmental bodies and other legal or business entities.
Any reference to date or time in these Terms and Conditions is to the local date or time in Gibraltar unless specifically indicated otherwise.
In these Terms and Conditions unless the context otherwise requires; any reference to a provision is a reference to a provision of these Terms and Conditions;
If the Supplier is a partnership or other entity comprising of more than one person, all such persons shall be jointly and severally liable for the performance of the Supplier obligations notwithstanding the signatories to these Terms and Conditions.
Neither Party shall be obligated to extend or renew these Terms and Conditions.
This Provision shall remain in effect notwithstanding termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
SCOPE OF TERMS AND CONDITIONS
The scope of these Terms and Conditions includes but is not limited to the processing by the Merchant of Sales in electronic form for Payment together with such other Services as may from time to time be introduced by the Merchant on notice to the Supplier in accordance with the Provisions herein. The rights granted to the Supplier under these Terms and Conditions are limited to those expressly set out in these Terms and Conditions.
MODIFICATIONS
The Merchant may amend these Terms and Conditions and/or the Operating Instructions only after giving thirty (30) days notice in accordance with the Provisions herein to the Supplier; with the exception of amendments made in order to comply with;
(1) the Rules; and
(2) a (local) statutory regulation; and
(3) local and international banking regulation; and
(4) currency restrictions from local and/or central banks;
This will become effective immediately.
These Terms and Conditions will not be deemed to be or be interpreted as having been amended as a result of any oral communication between the Parties or as a result of any practice between the Parties hereto, but all amendments to these Terms and Conditions will be from the Merchant to the Supplier in accordance with the Provisions herein.
INVALIDITY AND SEVERABILITY
If any provision of these Terms and Conditions is found under the laws of any jurisdiction to be invalid, illegal or unenforceable, the validity, legality or enforceability of that provision in that jurisdiction shall not in any way affect the other provisions of these Terms and Conditions in that jurisdiction and shall not affect the validity, legality or enforceability of all the Provisions of the Terms and Conditions in any other jurisdiction.
The Parties shall attempt to substitute for any invalid, illegal or unenforceable provision a valid, legal and enforceable provision, which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid, illegal or unenforceable provision.
SURVIVAL OF PROVISIONS
Notwithstanding any other provision to the contrary herein;
(1) provisions which by their nature survive termination or expiration of these Terms and Conditions shall bind the Parties following any expiration or termination of these Terms and Conditions; and
(2) Any provisions that expressly or by implication are necessary for the enforcement or interpretation of these Terms and Conditions shall survive termination.
CARDSCHEME RULES
These Terms and Conditions are intended to comply with the primary Rules and regulations contained in the International Operating Regulations of the Card Schemes as amended from time to time (the “Rules”) so as to enable the Supplier and the Merchant to operate within those Rules. For the avoidance of doubt, the Rules shall prevail over the terms of these Terms and Conditions in the event of any dispute.
These Terms and Conditions are subordinate to the Rules, as amended and supplemented from time to time and all applicable laws. The Supplier and the Merchant shall be bound by the Rules to the extent to which the Rules affect the Facility.
The Supplier agrees that all Card Schemes have the right, either in law or in equity, to enforce any provision of the Rules pertaining to the relevant Card Scheme and to prohibit conduct that creates a risk of injury to that Card Scheme or which may adversely affect the integrity of that Card Scheme’s systems, information, or both. Upon receipt of notice in accordance with the Provisions herein of any such matters, the Supplier will refrain from taking any action that would have the effect of interfering with or preventing any exercise of such right by any Card Scheme.
Should the Provisions of these Terms and Conditions become at variance with the Rules, the Merchant shall give notice in accordance with the Provisions herein of such variance to the Supplier. The Supplier may terminate these Terms and Conditions upon receipt of such notice otherwise the Rules shall govern the extent of any variation to these Terms and Conditions and the Supplier shall be deemed to be bound by such variation.
ASSIGNMENT
The Supplier may not assign or transfer any of the Supplier’s rights or obligations under these Terms and Conditions and the Supplier hereby confirms that the Supplier does not intend any third Party to have the right to enforce a provision of these Terms and Conditions or otherwise on the Supplier behalf.
The Supplier is not the Merchant’s agent and is not entitled to contract on behalf of the Merchant in any way. The Supplier shall not act as an agent for any other entity in respect of the Facility provided by the Merchant.
For the avoidance of doubt, the Merchant may assign or otherwise transfer, either wholly or in part, any of the rights; benefits or obligations imposed on the Merchant under these Terms and Conditions or the Operating Instructions to an Agent or subsidiary.
These Terms and Conditions are solely for the benefit of the Parties hereto and nothing herein, expressed or implied, shall be deemed to be for the benefit of any third Party or create any third Party rights or standing to sue.
These Terms and Conditions are not assignable by the Supplier but in the case of individuals shall bind their personal representatives. These Terms and Conditions will ensue to the benefit of and be binding upon the Parties hereto and their respective successors and administrators.
NOTICES
Unless otherwise specified herein, any notice, instruction or document required to be given or served by these Terms and Conditions or by law will be made either electronically or in writing and may be given personally or by email or by facsimile or by prepaid courier or by prepaid registered mail to the intended recipient at its address or facsimile number as set out in these Terms and Conditions. Either Party may change its address for the purposes of this Provision by giving notice in writing in accordance with this Provision
Any notice will be deemed (in the absence of evidence of prior receipt) to have been duly served on, given to or made and received by the intended recipient the same day if personally served or emailed, at the time of delivery, the next Business Day if sent by receipted facsimile or by other recorded electronic means, the fourth Business Day next following where sent by recorded courier and on the seventh Business Day next following where sent by registered mail. Provided that where delivery occurs after 5.00 p.m. on a Business Day or on a day which is not a Business Day, receipt shall be deemed to occur at 9.00 a.m. on the next following Business Day.
For the purposes of this Provision the authorised addresses of the Parties shall be:
a) for the Merchant, the address on the Merchant’s website
b) For the Supplier, the address supplied in the Supplier’s application for the Facility.
The Supplier agrees that the Merchant may act on email notices or instructions that reasonably appear to emanate from the Supplier or an authorised employee of the Supplier.
All notices required by these Terms and Conditions to be given by either Party to the other Party should be in English, unless otherwise specifically agreed between the Parties.
ARBITRATION
All disputes arising out of or in connection with these Terms and Conditions, or in respect of any defined legal relationships associated therewith or derived from will be referred to and finally resolved under the applicable laws of Gibraltar.
The case will be administered by laws.
The place of arbitration will be Gibraltar.
WAIVER
No waiver by the Merchant of any breach of these Terms and Conditions shall operate as a waiver of any subsequent or continuing breach. If any of the termination triggering events specified in the Provisions herein occur and for any reason the Merchant does not treat these Terms and Conditions as terminated at that time, the Merchant shall still be entitled to treat these Terms and Conditions as terminated at any later date without being obliged to give the Supplier notice of termination and, until such time, the Supplier shall continue to observe and be bound by, the terms of these Terms and Conditions.
No neglect, delay or indulgence on the part of the Merchant in enforcing the terms and conditions of these Terms and Conditions shall prejudice or restrict the rights of the Merchant hereunder, nor shall the same be construed as a waiver thereof.
RELATIONSHIP BETWEEN THE PARTIES
The Parties to these Terms and Conditions are independent contractors and nothing in these Terms and Conditions shall make them joint venture partners, employees, agents or other representatives of the other Party hereto (with the exception of circumstances covered under the Limited Power of Attorney herein or make them a partnership). Neither Party shall make any representation that suggests otherwise.
The Supplier shall purchase the Facility from the Merchant according to the terms and conditions as set out in these Terms and Conditions and in accordance with the Operating Instructions, which are known to the Supplier. These Operating Instructions will, however, be subject to changes by the Merchant from time to time. The most recent version of the Operating Instructions, which will be ruling, will be shown on the Merchant Website.
The Supplier accepts that the Merchant shall update the Facility and the countries in which the Facility shall be offered from time to time and that the Merchant do not have to give prior notice to do so.
The Supplier hereby acknowledges that the Merchant is the Merchant in respect of the Rules but that the Supplier will indemnify the Merchant against any loss the Merchant may suffer as a result of the Supplier action(s) or inaction(s).
The Merchant will have the right to refuse immediately to provide the Facility to the Supplier if:
(1) the Supplier does not meet the Acceptance criteria of the Merchant as amended from time to time, and/or
(2) the number of rejected, refused, reversed, disputed, Dishonoured, or Refunded Sales, including reversed Sales, exceeds a limit that the Merchant, at the Merchant‘s sole discretion, considers reasonable. The Merchant shall inform the Supplier in writing of such decision within seven (7) days.
(3) Sale Data provided by the Supplier to the Merchant does not comply with the requirements of the Merchant
Service(s) the Supplier shall have access to are:
(1) The Merchant’s gateway (this gives the Supplier the ability to accept credit Sales from Customers on the Merchant’s behalf); and
(2) The Merchant’s Website (this gives the Supplier the ability to obtain real-time reports, the Merchant will provide the URL and any passwords required to gain access to this); and
(3) The Merchant’s Fraud Screening (this gives the Supplier access to AVS/CVV or other mismatch information on Sales to assist the Supplier in avoiding financial loss due to Fraud.
The Parties hereby agree that the Supplier may from time to time request in writing the Merchant to provide additional Services that are not specifically provided for in these Terms and Conditions. The commercial Terms and Conditions for each such additional Service shall be negotiated between the Parties on a case-by-case basis, such Terms and Conditions to be substantiated by an exchange of letters between the Supplier and the Merchant.
The Supplier acknowledges that the Merchant operates according to European Data Protection Law.
GOVERNING LAW
These Terms and Conditions and all relationships created hereby will, in all respects, be governed by and construed in accordance with the laws of Gibraltar. The Parties agree that the courts of Gibraltar shall have exclusive jurisdiction to settle disputes that may arise in connection with the legal relationships established by these Terms and Conditions (including, without limitation, claims for Set-Off or counterclaim) or otherwise arising in connection with these Terms and Conditions.
In the event that the version of these Terms and Conditions viewed by any Party is a translation, the English version shall be definitive and shall prevail in the case of any inconsistency.
The Supplier hereby irrevocably waives any objections on the grounds of venue or forum or any similar grounds.
The Supplier irrevocably consents to service the process by mail or in any other manner permitted by Gibraltar Law.
All conditions, warranties, terms, undertakings and obligations implied by Statute, Common Law, Custom, Trade usage or otherwise are hereby excluded to the fullest extent possible under the Law.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
CHARGE PRIVILEGE
DISPLAY OF CARD SCHEME SYMBOLS
The Supplier agrees to display and exhibit (and keep displayed and exhibited) to the general public at each of the points of Sale worldwide at which Cards are accepted for payment for Approved Product(s), such MasterCard/Visa identification symbols or decals as are approved or supplied by the Merchant together with identification symbols or decals of such further Cards as may from time to time be notified by the Merchant to the Supplier and with effect from the date of such notification and in accordance with any requirements which may be specified by the Merchant with effect from the date of such notification.
THE CUSTOMER AUTHORITY
The Supplier agrees to make best endeavours to obtain authority for the Merchant to debit the Customer’s account for each Sale. It shall be the Supplier’s sole responsibility to procure the authorisation of the Customer to debit their card and the Supplier will be responsible for producing evidence satisfactory to the Merchant that authority was obtained to debit the Customer’s Card account with the amount of the relevant Purchase Price. .
The Supplier shall retain documentary evidence of dispatch of the Approved Product(s) purchased, such documentary evidence to be produced within seven (7) days to the Merchant if requested.
The Supplier acknowledges that the acceptance of the Customer Not Present Sales does not guarantee Payment from the Merchant whether or not Authorisation has been granted by the Merchant for any particular Sale.
HONOUR OF CARDS
Subject to the Provisions herein; the Supplier shall honour all valid and current MasterCard and Visa Cards (as well as all and any other Cards designated by the Merchant on the Merchant behalf from time to time by supplying to the Customer, without imposing any financial limit upon any Sale, subject to the Provisions herein, such of the full range of the Approved Products offered by the Supplier to the Customers as any the Customer may request, at the cash price for such goods or Service, and to obtain Authorisation from the Merchant in respect of all Sales. the Supplier accepts that neither Authorisation nor acceptance for processing by the Merchant guarantees Payment.
SECURE DISPATCH OF APPROVED PRODUCT (S)
The Supplier agrees to dispatch all Approved Product(s) by secure means.
INTERFACE
The Supplier acknowledges that in order to accept and process Sales the Supplier must utilise or implement an Interface approved in advance by the Merchant and which in the exclusive opinion of the Merchant adheres to the Merchant minimum security measures identified by the Merchant from time to time. To the extent that the retail website is hosted by an ISP whom the Supplier must ensure meets the Merchant's minimum-security measures and technology requirements. Furthermore, the Supplier must put into effect and maintain such security arrangements in respect of its website and its technology so as to procure (inter alia) the encryption and secure transmission of Sale Data provided by the Customer in ordering Approved Product(s) and facilitating Sales over the internet. Details of the Merchant’s requirements can be found in the Operating Instructions, as amended from to time to time.
SUPPLY OF APPROVED PRODUCT(S)
Upon Authorisation the Supplier must immediately supply the Product to the Customer or make arrangements for the Product(s) to be provided within seven (7) days.
The Sale must relate to the Supplier Approved Product(s) which, in the exclusive opinion of the Merchant, are substantially the same as those declared in the Supplier’s application or as subsequently notified to and acknowledged by the Merchant as acceptable.
The Supplier will perform the Supplier’s legal and contractual obligations to both the Merchant and to the Customer.
PROHIBITED PRODUCT(S)
The Supplier may list an item for Sale on the Website. However, the following items must not be listed on the Website or be made available for purchase by the Customers (irrespective of whether the item is listed on any of the Merchant’s other participating Supplier Websites):
a. Offensive material, including material that incites racial hatred or promotes discrimination based on race, sex, religion, national origin, physical ability, sexual orientation or age;
b. Obscene material including pornographic material and/or website content (e.g.: material rated R +18, home porn and hardcore material);
c. Living animals;
d. Intoxicating liquor and tobacco and/o home-made alcoholic beverages;
e. Firearms and/or ammunition;
f. Stolen goods;
g. Advertisements not approved by the Merchant in advance;
h. Items that infringe another Party's copyright, patent, Trademark, design right, database right or other intellectual property or other proprietary right (e.g.: pirated software, CDs, videos and DVDs, OEM software and so on). New Region-1 DVDs may be listed by the Supplier if the Supplier is resident within the USA or Canada only and must be dispatched to the Customers from the USA or Canada;
i. Illegal or prescription drugs;
j. Items whose Sale, distribution or offering for Sale is prohibited by any applicable law;
k. Items whose Sale is subject to export restrictions (e.g.: Cuban cigars, certain encryption software and so on);
l. Offensive weapons, poisons and dangerous substances (as defined by the applicable law or laws).
m. Travel
n. Tickets
o. Any investment or related scheme that promises to provide financial income or other similar benefit to a the Customer in any manner
p. Escort Services
q. Massage Services
r. Timeshare Services
s. Financial advice
t. Any product or service solicited by either inbound or outbound telephone calls to or from a the Customer
u. Other investments e.g., bonds and debentures giving sporting rights
v. Holiday clubs and/or their agents/sub agents
w. Multilevel marketing schemes that do not involve Approved Product(s)
x. Anything prohibited by the Rules
y. Anything that could pose a reputational risk to the Merchant
z. Collection Services
aa. Cheque Cashing or similar
bb. Ecash or stored value
cc. Money transmission services
dd. 3rd party billing
TERMS AND CONDITIONS OF SALE
the Supplier shall at all times clearly display at its points of Sale worldwide a hyperlink to the Customer Terms and Conditions and any logos or decals in any form and by any means requested by the Merchant from time to time in connection with these Terms and Conditions including specifically the Customer Guarantee. In addition, the Supplier shall at all times display in a prominent position at the Supplier points of Sale a complete and accurate description of the Approved Product(s) offered for Sale or supply by the Supplier and the nature of the commitment that the Customer is assuming. the Supplier shall further ensure that the Customer Guarantee wording (as amended by notice from the Merchant to the Supplier from time to time in accordance with these Terms and Conditions appears on every page of the Website:
The points of Sale must contain clear details and information about customer service, the Supplier contact details (including legal name, trading name, legal address, business address, email, phone and fax), currencies accepted, delivery policy and the country of the Supplier domicile and registration (if applicable) and the Refund/returns policy. the Supplier shall also comply with any and all requirements and guidelines issued by the Merchant together with all legal and regulatory requirements that apply from time to time.
The Supplier will clearly inform the Customer that they are committing to a Sale before they select to continue with any action that will result in a Sale. The Supplier will afford the Customer an unambiguous option to cancel the Sale at this juncture. the Merchant may investigate any complaint, which it receives from a Customer about the Supplier and shall be entitled to require that the Supplier amend and/or clarify the terms and conditions of Sale immediately upon the receipt by the Supplier of a notice in accordance with the Provisions herein from the Merchant to this effect. If the Supplier allows recurring Sales the Supplier shall offer an online cancellation facility to the Customers. The Supplier must notify the Customers at the outset that subsequent charges will be debited to their Card for such recurring payments.
CONTRACT FULFILMENT
On the completion of a Sale, the Supplier must dispatch items sold within the time stated on the website.
All postage, customs and excise duty or Relevant Tax associated with the auction or Sale (if applicable) will be paid by the Customer and it is the Supplier’s responsibility to determine, collect and remit the applicable Relevant Tax or customs and excise duties associated with a Sale. Unless otherwise agreed by the Merchant in advance in writing, the price of any items sold must be displayed inclusive of any customs and excise duty or Relevant Tax which may be applicable and the Supplier will not charge or seek to charge the Customer for any customs and excise duty or Relevant Tax which are additional to the price displayed for the item on the Website;
The Supplier is responsible for complying, on the Merchant's behalf, with any applicable Export Control Laws. If the Supplier is unable to comply with the Export Control Laws for any particular order, the Supplier must promptly cancel the Sale.
The Supplier agrees that it is the Supplier’s responsibility to determine whether Relevant Tax or customs duties apply to the Sale of Approved Product(s) to the Customer and to collect, report and remit the correct tax, as applicable, to the appropriate tax authority. the Supplier agrees that, unless otherwise agreed by the Merchant in advance in writing, the price stated by the Supplier for any goods or services offered on the Website is inclusive of any Relevant Tax or customs duty that the Supplier may be required to remit in connection with such Sale. the Supplier also agrees that the Merchant is not obliged to determine Relevant Tax apply to any Sale of Approved Product(s) by the Supplier to a the Customer on the Website and are not responsible for collecting, remitting or reporting any Relevant Tax arising from such Sale.
The Supplier will not conduct a Sale that is contrary to any applicable export or import laws, rules or regulations, including but not limited to any applicable prohibitions against download, export or import:
(1) Into (or to a national or resident of) Cuba, Iran, Iraq, Libya, North Korea, or Syria or any other country to which the United States has embargoed goods; or
(2) Into (or to a national or resident of) any country against which the European Union has sanctions; or
(3) Into (or to a national or resident of) any country against which the Bank of Gibraltar has sanctions; or
(4) Into (or to a national or resident of) any country that is listed by OFAC; or
(5) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders.
The Supplier agrees to abide by all applicable laws, rules, and regulations. The Supplier represents and warrants that the Supplier will not transfer, by electronic transmission or otherwise, Approved Product(s) to a foreign national or a foreign destination in violation of applicable laws, rules or regulations. The Supplier is solely responsible for obtaining any export licences, permits or similar approvals applicable to the Approved Product(s), and for paying any duties, tariffs or similar government charges related to the export of Approved Product(s). If the Supplier determines that the Supplier is unable to fulfil any particular Sale because of export or import laws, rules or regulations, the Supplier must promptly cancel the order. The Supplier will indemnify and hold the Merchant harmless from and against any damages, expenses, and losses the Merchant suffer based on the Supplier’s breach of this section.
SPAM AND ADVERTISING RESTRICTIONS
The Supplier may not use commercial e-mail (solicited or unsolicited) to market Approved Product(s) that identifies the Merchant or the Merchant’s Website or where the e-mail violates any applicable laws or regulations regarding the use of commercial e-mail. The Supplier must comply with any legal obligations to provide proper labelling and content within the Supplier’s marketing e-mails, and to provide opt-in or opt-out capabilities to recipients and comply with any such requests. Any advertising or other marketing materials must be in compliance with all laws concerning advertising and marketing for the territories the Supplier delivers those materials to. The Supplier is responsible for compliance with all of the above, whether the Supplier provides the e-mails or advertisements on the Supplier’s own or uses the services of a third party. If the Merchant is charged any Card Scheme Fee Assessments, penalties or incurs any costs, including attorney fees, because of the Supplier’s non-compliance with the above, the Supplier agrees to reimburse the Merchant any of those amounts upon the Merchant’s demand.
FRAUDULENT OR CRIMINAL TRANSACTIONS
The Merchant is not obligated to pay the Supplier any amounts that are connected with any activities that are deemed to be fraudulent or criminal. The existence or possibility of fraud or criminal activity will be determined by the Merchant in the Merchant’s sole discretion, and the Merchant may make any inquiries and investigations the Merchant deems appropriate
THE SUPPLIER’S OBLIGATIONS WITH RESPECT TO LISTING ITEMS
By listing an item for Sale, the Supplier warrants to prospective Customers that:
(a) prior to the Sale the Supplier will be the true owner of the item or was properly authorised to sell the item by the true owner and will to transfer good title to the item free from any third party claims, liens or encumbrances to the Merchant for onward transfer to the Customer at the time of Sale on interest free credit terms that equate to the Payment schedule the Merchant have approved and advised to the Supplier; and
(b) the listing is accurate, current and complete and is not misleading or otherwise deceptive;
Unless the Merchant has agreed with the Supplier in advance and in writing to the contrary, the Supplier represents and warrants to the Merchant that the item is not one that would fall within any of the prohibited items described herein; and that the item is safe.
The Supplier further warrants that the Sale or distribution of the item is not in breach of applicable law (including, where items are sold internationally, the law of the destination country). This responsibility includes, but is not limited to, ensuring that
(a) any items sold are safe,
(b) any items sold bear a "CE" or similar mark where required by applicable law,
(c) any items sold are appropriately packaged and labelled as required by applicable law,
(d) any items sold otherwise comply with all applicable laws regarding their Sale and that the Supplier will audit the products on a regular basis (at least monthly) to ensure ongoing compliance with this obligation. The Supplier will also advise the Merchant of any age or other restrictions that apply to the Sale of any Approved Product(s) that the Supplier sells. The Merchant makes no representations that items not appearing on the prohibited items list herein may be sold or distributed or offered for Sale under applicable law.
PROHIBITED ACTS
The Supplier must:
a) Offer all items for Sale on the Website and must not represent that the Supplier is selling on behalf of any third party other than the Merchant;
b) not buy their own items nor have others buy their own items on their behalf; and
c) not use the Facility or the Website in the contravention of any applicable law nor permit or assist others to do so.
d) Not deny the Merchant the right to seek reimbursement from the Supplier if the Merchant in the Merchant’s sole discretion, decide to reimburse the Customer or the Merchant otherwise compensates the Customer or the Merchant receive a charge back from the Customer's credit/debit Card issuer for the amount of the Sale.
NO DISCRIMINATORY SURCHARGES
The Supplier shall not directly or indirectly require any Customer to pay a surcharge, to pay any part of the Fees or the Supplier Service Charge, whether through any increase in price or otherwise, or to pay any contemporaneous finance charge in connection with the Sale in which a Card is used. For the purpose of This Provision a surcharge is any fee, charged directly or indirectly, deemed by the Merchant to be associated with the use of a Card that is not charged if another payment method is used.
The Supplier may not engage in acceptance practices that discriminate against, or discourage the use of a specific Card brand in favour Merchant’s of any other Card brand or payment method that is also accepted.
CUSTOMER GUARANTEE
The Merchant will guarantee Customer satisfaction under the terms of the Customer Guarantee.
The Supplier hereby appoints the Merchant as the Supplier’s agent to initiate and take all steps that the Merchant considers necessary to process Refunds to Customers in all cases where the Merchant determines that the Customer is entitled to such Refund under the terms of the Customer Guarantee (as amended from time to time). the Supplier also hereby confirms that they have read and understood the terms of the Customer Guarantee and, in particular, that in order for the guarantee to operate effectively the Supplier agrees to make Refunds promptly as directed by the Merchant to resolve disputes and that the Merchant has the authority, where the Merchant considers it appropriate, to initiate Refunds without first referring back to the Supplier. the Supplier must provide the Merchant promptly with any assistance that the Merchant may require to deal with the Customer queries and complaints and to assist in processing Refunds. Where a Refund is made the Supplier will be responsible for collection storage and disposal of any returned goods and the Merchant shall not be responsible for requiring return of goods as a condition of making any Refund. The Supplier may not cancel the Merchant agency appointment unless and until all the Merchant’s obligations to any Shoppers who have purchased goods and/or services from the Supplier have been fully satisfied.
SUPPLIER’S CONDUCT
The Supplier must not use the website in any way that causes, or is likely to cause, the website, or access to it to be interrupted, damaged or impaired in any way.
The Supplier understands that the Supplier, and not the Merchant is responsible for all electronic communications and content sent from the Supplier’s computer to the Merchant and the Supplier must use the website for lawful purposes only.
The Supplier must not use the website for any of the following:
a) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
b) to send, use or re-use any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, Trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
c) to cause annoyance, inconvenience or needless anxiety
SALES AND SUBMISSIONS
The Supplier agrees that if the Supplier requests that any Sales be converted into a currency other than the one in which it was collected, all exchange rate costs incurred shall be borne by the Supplier.
SUBMISSION
The Supplier will integrate the Website to the Merchant in an electronic form acceptable to the Merchant to facilitate the Sale.
All Submissions will be at the sole expense of the Supplier. The Merchant will not accept any liability for the loss or misuse of a Submission that is transmitted to the Merchant without encryption. After the Submission is received and acknowledged as such by the Merchant, the Merchant will be responsible for the security of the Submission
All Submissions by the Supplier to the Merchant shall comply with the specifications described in the Operating Instructions and shall be delivered by the Supplier to the Merchant in the formats and in the manner set out in the Operating Instructions. The Merchant reserves the right to amend the specifications, the formats and/or the methods of delivery set out in the Operating Instructions from time to time. The Merchant shall inform the Supplier in writing of such amendments at least thirty (30) days before the new specifications; formats and/or methods of delivery apply.
The Supplier agrees that the Merchant shall be entitled at the Merchant’s sole discretion to accept; dispute, compromise or otherwise deal with any claim, loss or liability is against the Merchant in respect of Sales and shall be under no liability in respect thereof to the Supplier.
If an electronic Submission does not meet the requirements of the Merchant or if, in the exclusive opinion of the Merchant, the information contained therein is insufficient to facilitate a Sale, the Merchant shall use reasonable endeavours to advise the Supplier of such as soon as possible, in which case re-Submission must take place within one (1) Business Day of the Merchant advice to this effect.
Acceptance of Submissions by the Merchant shall not in any way be binding on the Merchant as to the validity of such Submissions and the Merchant reserves the right to reject any Sale if it is invalid under these Terms and Conditions or under the Rules notwithstanding that Payment in respect of such Sale has already been made.
TRADING CAP
The Merchant will notify in accordance with the Provisions herein the Supplier of a Trading cap on the aggregate value of Sales to be calculated in respect of any one calendar month and the Supplier shall not exceed the Trading cap.
The Supplier may request in writing the Merchant to increase the trading cap and the Merchant may at the Merchant’s discretion agree or refuse an increase and the Merchant’s decision shall be final and binding.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
FINANCIAL RELATIONSHIP TERMS
Any non cash payments by way of Bank Transfer, Direct Debit, Cheque, Sale or otherwise to the Merchant by the Supplier in payment of a liability of the Supplier under these Terms and Conditions shall be deemed to be accepted subject to proper receipt by the Merchant of the money due. If no proper payment is received, the Merchant remain entitled to demand payment of the full amount and the Supplier remains obliged to make such payment in full.
The Supplier accepts that if due payment to the Merchant is not made in full and on time, the Merchant may at the Merchant’s discretion tell credit reference agencies who will make a record of the outstanding debt. The Merchant or any lender may use the information provided if the Supplier applies for other facilities, and for occasional debt tracing and fraud prevention purposes. The Merchant may also pass information to financial and other organisations involved in fraud prevention to protect themselves and their customers from theft and fraud.
FEES AND THE SUPPLIER SERVICE CHARGE
The Sales processing Fees and Charges will be notified by the Merchant to the Supplier.
For the provision of the Facility; the Supplier agrees to pay the Merchant as the Merchant may request:
(1) a once and for all Set Up Fee in accordance with the schedule of Fees advised to the Supplier by the Merchant as part of the terms and Conditions, plus any Relevant Tax for the provision of the Interface, payable upon approval for the Facility; and
(2) an Monthly Fee charged in advance in accordance with the schedule of Fees advised to the Supplier by the Merchant as part of the Terms and Conditions, plus any Relevant Tax upon approval by the Supplier for the Facility and subsequently on the first (1st) of each subsequent month, payable by deduction from Payment; and
(3) an Annual Fee charged in advance in accordance with the schedule of Fees advised to the Supplier by the Merchant of these Terms and Conditions plus any Relevant Tax upon registration by the Supplier for the Facility and subsequently on the anniversary of approval payable by deduction from Payment; and
(4) the Supplier Service Charges in accordance with the schedule of Fees advised to the Supplier by the Merchant of these Terms and Conditions plus any Relevant Tax, payable by deduction from Payment; and
(5) a Payment Fee per Payment solely to cover the Merchant’s cost of initiating such Payment in accordance with the schedule of Fees advised to the Supplier by the Merchant of these Terms and Conditions plus any Relevant Tax, payable by deduction from Payment; and
(6) a Dishonoured Sale/Disputed Sale Fee per Dishonoured Sale/Disputed Sale in accordance with the schedule of Fees advised to the Supplier by the Merchant of these Terms and Conditions plus any Relevant Tax, payable by deduction from Payment; and
(7) A Penalty Fee per Dishonoured Sale/Disputed Sale. If the Supplier exceeds 1% of Dishonoured Sales or Disputed Sales to total Sales by Card type or in aggregate in any Calendar month by either value or count plus any Relevant Tax, payable by deduction from Payment
The Supplier will pay the Fees and the Supplier Service Charges (plus Relevant Tax) in accordance with the schedule of Fees advised to the Supplier by the Merchant of these Terms and Conditions the Merchant may vary the Fees only by thirty (30) days prior notice in accordance with the Provisions herein to the Supplier.
The Fees and the Supplier Service Charge(s) are exclusive of any value added tax or similar sales tax (if applicable) howsoever and whensoever arising out of or related to Sales or the Facility contemplated under these Terms and Conditions for which the Supplier shall be additionally liable at then prevailing rates.
Without prejudice to the Merchant’s other rights the Merchant may suspend or withdraw the Facility if Fees and Charges or any other sums payable to the Merchant is not paid when due. The Supplier will be responsible for the Merchant’s additional costs in attempting recovery of such debts.
The details of the Payment, the Fees and Charges and any debts recorded by or on behalf of the Merchant will serve as complete proof, unless the Supplier provides satisfactory (to the Merchant) proof to the contrary.
The Merchant may vary the rate or basis of the Fees and/or the Supplier Service Charge(s) after providing notice in accordance with the Provisions herein of thirty (30) days to the Supplier; the Merchant reserves the right to suspend or withdraw the Facility if the Supplier does not pay Fees in accordance with these Terms and Conditions.
The Merchant reserves the right to recover the Fees and Service Charges and Relevant Tax by debiting the amount from the Supplier Bank Account and/or the Reserve or (in the event of insufficient funds being available from the current Payment) next or later Payment(s).
All charges are subject to final audit. If upon final audit an error is detected in an earlier calculation, or if additional charges are discovered or made, the Supplier shall pay the corrected charges or additional charges, and in this connection, the Supplier authorises the Merchant to correct and credit or charge the Supplier to reflect the corrected amount. Charges and other amounts billed pursuant to these Terms and Conditions, Relevant Taxes, and Interest on overdue accounts).
CARD SCHEME FEE ASSESSMENTS
Any Fees or penalties imposed by any Card Scheme on the Merchant as a result of the activities, Sales (fulfilled or not by the Supplier) and any acts or omissions of the Supplier shall be charged at cost in original currency and shall be the liability of the Supplier.
The Supplier hereby accepts that excessive levels of Dishonoured Sales are subject to Card Scheme Fee Assessments from the major Card Schemes. The Supplier further accepts that if the Card Scheme considers that Refunds have been issued to avoid Dishonoured Sales, these Refunds may be used in calculating whether acceptable (to the Card Scheme) thresholds have been exceeded; such Refunds are subject to similar Card Scheme Fee Assessments.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
DEFAULT
Any payment default of the Supplier that exceeds thirty (30) days past the date when due shall be considered a material breach of these Terms and Conditions.
GROSS CHARGING
The Service Charge on Sales shall be as computed by the Merchant calculated upon the gross value of Sales plus Refunds processed by the Merchant.
PAYMENT
Payment will be paid in accordance with the schedule of Fees advised to the Supplier by the Merchant.
Payment shall be transferred to the Supplier, after deduction of all due liabilities of the Supplier to the Merchant under these Terms and Conditions whether present, future, actual or contingent. Upon Payment, the Supplier will be given access to a statement, which specifies the Payment sent and a breakdown of the amounts due.
The Merchant shall be entitled to set off the Supplier unpaid debts against Payment
All Payments made by the Merchant to the Supplier in pursuance of these Terms and Conditions shall be subject to adjustment for Refunds provided to the Customers, Dishonoured Sales and any other liabilities of the Supplier to the Merchant. Further, and without prejudice to the generality of the foregoing, Payments shall be made after deduction of:
(1) Fixed Fees in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(2) Set-up Fees due in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(3) Monthly Fees due in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(4) Annual Fees due in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(5) the Supplier Service Charges in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(6) Payment Fees in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(7) Dishonoured Sale/Disputed Sale Fees in accordance with the schedule of Fees advised to the Supplier by the Merchant; and
(8) Penalty Fees as advised to the Supplier by the Merchant from time to time; and
(9) Fees for Customisation of The Interface as agreed between the Parties; and
(10) Disputed Sales; and
(11) any amounts (in the exclusive opinion of the Merchant required to cover potential or expected Refunds, Dishonoured Sales or Disputed Sales; and
(12) any Fees or penalties imposed on the Merchant by any Card Scheme as a result of the activities, acts or omissions of the Supplier, and
(13) any Relevant Tax; and
(14) Fraudulent Sales; and
(15) any over-Payments made by the Merchant in respect of Payment due to errors of addition or otherwise; and
(16) Interest; and
All Payments by the Merchant to the Supplier will be in the same currency as that in which each Sale is drawn. In the event the Supplier wishes Payment to be in a currency other than that on which the Sale is drawn, the exchange rate in respect of the currency exchange of any such Sale will be determined by an exchange rate established by the Merchant.
If the Payment due is below the Minimum Payment agreed between the Parties such Payment shall be carried forward to the next Payment date.
The Merchant may hold back from the Payment any amounts reasonably required to cover potential or expected Refunds, Dishonoured Sales, or Disputed Sales and the amount of any excess trading over the agreed Trading Cap or any Sales that the Merchant has issued an AVS/CVV or other mismatch information on.
In the event that due Payment of all items listed above results in a negative amount, the resulting shortfall may be held over by the Merchant for deduction against the following Payment when it shall be deducted from that Payment together with any interest due. However, the Merchant reserves the right at any time to require payment (including by Direct Debiting the Supplier’s Bank Account) of all or part of such shortfall in such currency as the Merchant determines.
If at any time the due Payment is not sufficient to cover the amounts due by the Supplier, the Merchant shall be entitled to deduct the full amount from the Reserve referred to in the Provisions herein. If the Reserve is insufficient to cover the amount due, the Supplier shall be obliged to remit payment of the balance within seven (7) days of notification by the Merchant. The Supplier agrees to bear any bank charges, Fees, costs and/or taxes in connection therewith.
Details of the Sales, the Fees and the Supplier Service Charges and any Sales that have been reversed, Refunded or refused by or on behalf of the Merchant will serve as complete proof of same, unless the Supplier provides acceptable (to the Merchant) proof to the contrary.
The Merchant may withhold Payment on Submission of a Sale, or, if the Supplier has been Paid for the Sale, may reverse the amount of the Sale to the Supplier notwithstanding that the Sale may have been Authorised, if:
(1) the Supplier fails to produce at the Merchant’s request and in a form satisfactory to the Merchant, evidence of the Customer’s authority to debit the amount of the Sale; or
(2) the Customer denies having authorised the Sale.
Payment shall be effected by the most expedient method available to the Merchant at the expense of the Supplier.
The Merchant will provide the Supplier with a statement of all Payments in sufficient detail to allow reconciliation by the Supplier.
SUPPLIER’S BANK ACCOUNT
The Supplier shall establish and maintain a Bank Account at a bank or financial institution acceptable to the Merchant, for each Payment Currency, solely to facilitate Payment. the Supplier will maintain sufficient funds in the Supplier Bank Account in respect of due liabilities under these Terms and Conditions including but not limited to any Fees owing by the Supplier to the Merchant under these Terms and Conditions and in respect of Dishonoured Sales. The Supplier irrevocably authorises the Merchant to debit the Supplier Bank Account any amounts due under these Terms and Conditions.
The Supplier must obtain prior written consent from the Merchant to change the Bank or financial Institution at which the Supplier Bank Account is maintained. If the Supplier does not obtain such consent before changing the location of the Supplier Bank Account, the Merchant may, at its discretion, terminate these Terms and Conditions forthwith and may take any other action, which it deems necessary to protect its interest hereunder. If the Supplier changes the Supplier Bank or Bank branch the Supplier shall notify in accordance with the Provisions herein the Merchant in writing immediately and shall forthwith irrevocably authorises the new Bank or Bank branch to pay Direct Debits in accordance with the Provisions herein. In such circumstances, the Merchant reserves the right to undertake a complete re-assessment of the Supplier before continuing the Facility.
REFUNDS
Refunds to a Card, when there has been no corresponding Sale on that same Card are not permitted under these Terms and Conditions. The Supplier will only process Refunds where there is a corresponding Sale and then only up to the value of that Sale and no more.
Where the Supplier wishes to process a Refund they shall advise the Merchant either by such automated systems as the Merchant shall make available to them from time to time, or by fax or post on the Supplier headed paper.
Refunds will only be made to the Card upon which the original Sale was debited and not to any other Card.
Each Refund shall be processed in the original Sale Currency and to the value of the original Sale or part thereof (at the rate of exchange prevailing at the time of the Refund as advised by the Merchant if applicable).
SALE INVALIDITY, DISHONOURED SALES, DISPUTED SALES AND TIME LIMITATIONS
The Merchant reserves the right not to process Sales from the Supplier, for instances when the Submission provided by the Supplier to the Merchant does not comply with the specifications referred to in the Operating Instructions. The Merchant shall inform the Supplier in writing of such decision within seven (7) days.
A Sale shall be invalid if:
(1) it is split into two or more connected Sales; or
(2) incurred where the Customer to whose account that charge is made disputes in writing to their Card Issuer or the Merchant or the Supplier, the authenticity of the Sale; or
(3) in respect of which the original Receipt or copy thereof was requested in writing by the Merchant but not supplied by the Supplier within seven (7) days; or
(4) Product(s) were not despatched to the address held on file by the Card Issuer and the Customer disputes in writing the receipt of such Product(s) ; or
(5) the copy of the Sale Receipt presented to the Merchant is incompatible with the copy of the Sale Receipt provided to the Customer; or
(6) previously submitted to the Merchant (duplicates) ; or
(7) the Card has expired or not yet become valid at the time of the Sale; or
(8) it does not contain a valid Card Account Number assigned by the appropriate Issuer; or
(9) Submitted in an illegible or improperly formatted manner; or
(10) in violation of the law or currency regulations as applied to Cards in the country in which and at the time that the Sale was incurred; or
(11) the amount of the Sale does not agree with the sum of the individual Approved Product(s) purchased; or
(12) a receipt is issued which is for any reason illegal, unenforceable, or of no legal effect; or
(13) presented to the Merchant in a currency other than that of the original Sale; or
(14) If any of the events in the Provisions herein shall have occurred at the date of the Sale whether or not the Merchant shall then have terminated the Supplier rights in consequence thereof; or
(15) the Supplier is unable to prove to the satisfaction of the Merchant that the debit of the Customer’s relevant account was authorised by the Customer; or
(16) the Supplier has not provided the Product(s) purchased by the Customer; or
(17) (in the Merchant exclusive opinion) the Supplier has not supplied the Product(s) as advertised; or
(18) (In the Merchant exclusive opinion) the Product(s) supplied was not of merchantable quality or fit for their intended purpose.
Notwithstanding the foregoing, no objection shall be taken by the Supplier if the Merchant shall treat any invalid Sale as valid though such treatment shall be without prejudice to the Merchant right subsequently to treat such Sale as invalid if its invalidity shall come to the notice of the Merchant. The Merchant shall be under no obligation to give the Supplier notice of the potential invalidity or, as the case may be, validity of a Sale
Any Sale incurred in any manner set forth in this Provision may be subject to Dishonoured Sale for which the Supplier is liable.
In the event that the total value of invalid Sales put through by the Supplier exceeds a level that the Merchant considers excessive or unreasonable, the Merchant reserves the right to charge back the total value of the invalid Sales and/or terminate these Terms and Conditions forthwith.
In the event of any Dishonoured Sale, for any reason whatsoever, the Merchant shall take reasonable steps to inform the Supplier of the Dishonoured Sale and supply to the Supplier such documentation and information as is available regarding the reason for the Dishonoured Sale. The Supplier is immediately, notwithstanding the lack of such information, notice, or its late arrival with the Supplier, liable to the Merchant for the full value of the Dishonoured Sale.
Notwithstanding any other provision of these Terms and Conditions, if a Customer disputes the amount of a Sale, and if the Merchant has knowledge of such dispute, the Merchant may withhold from Payment the amount of the Sale in dispute until such time as the dispute is resolved and Payment for such Sale, in the exclusive opinion of the Merchant becomes payable to the Supplier. If Payment for such a Sale has already been made to the Supplier, the Merchant may debit back the value of that Sale to the Supplier.
Where required the Supplier must provide reasonable and timely co-operation (including access to the Supplier related records) with any enquiries from the Merchant, the Merchant’s authorised agents, the police or other official investigators regarding suspected fraud.
Upon notice in accordance with the Provisions herein by the Merchant of a Dishonoured Sale the Supplier must, where possible, provide full information promptly to the Merchant to refute the Dishonoured Sale for the Merchant to pass on to the Card Issuer.
Notification of any Dishonoured Sale to the Supplier in respect of any Sales shall be made to the Supplier by the Merchant, at which time the Supplier may give notice in accordance with the Provisions herein of a dispute as to the validity of the proposed Dishonoured Sale.
The decision as to whether a Dishonoured Sale stands as valid is solely that of the Card Issuer and/or the Merchant and such decision shall be conclusive as to the determination of any Dishonoured Sale.
If the Supplier fails to notify the Merchant in accordance with the Provisions herein that the Supplier disputes a Dishonoured Sale within seven (7) Banking Days, of receipt of the Merchant’s notice in accordance with the Provisions herein, the Supplier forfeits the Supplier right of dispute.
All amounts Dishonoured to the Supplier shall correspond to the Purchase Price in the currency of the original Sale or at the option of the Merchant any other Currency at the rate of exchange quoted by the Merchant on the day the Dishonoured Sale is processed.
Where the Merchant is notified of any invalid, Dishonoured or Disputed Sale(s) the Merchant will notify the Supplier in accordance with the Provisions herein of the same on the Supplier Statement. The Merchant will flag the Sale as disputed and debit it back to the Supplier. The Supplier agrees to investigate such Disputes and take all reasonable steps to resolve disputes with the Customers in a timely manner and follow the procedures for handling Disputed Sales and Dishonoured Sales that the Merchant advises from time to time. The Merchant has the right to suspend the processing of any Sale or withhold Payment to the Supplier of the amount of that Sale until the satisfactory completion of any investigation.
In the event that the Merchant considers in good faith there is a high risk of Dishonoured Sale(s) the Merchant shall retain funds from any Payment to cover the potential amount of such Dishonoured Sale(s) and the Supplier shall on request provide such additional funds as the Merchant may specify in good faith request to cover Dishonoured Sales and potential Dishonoured Sales.
CUSTOMER DISPUTES AND FRAUD PREVENTION
the Supplier will provide the Merchant with reasonable assistance as may be required or requested by the Merchant from time to time for the prevention and detection of Fraudulent Sales and will inform the Merchant of any material change in the nature or size of the Supplier’s business.
the Supplier agrees to provide the Merchant with all reasonable assistance to resolve any disputes arising from the Supplier Submissions and to return and store securely a copy of the Sales therein for a period of twelve (12) months from the date of the Sale and to promptly (and in any event, within seven (7) days of demand by the Merchant) supply to the Merchant a copy of the stored copy to assist in the resolution of Disputed Sales.
At the request of the Merchant the Supplier shall make available to the Merchant all such relevant information and reasonable assistance as deemed appropriate by the Merchant for the purpose of recovering any funds in respect of a Dishonoured Sale.
AUTHORISATION OF SALES
The Supplier may submit Customer Not Present Sales to the Merchant subject to the Supplier obtaining on-line Authorisation from the Merchant for all such Sales.
Acceptance of Sales shall not in any way be binding on the Merchant as to the validity of any Sale. The Merchant gives the Supplier no assurances that any Sales will be honoured or that any Card Issuer or Card Scheme shall not exercise any Dishonoured Sale or other rights of reduction or that the Merchant will not utilise Set-Off under these Terms and Conditions even where such Sale has been Authorised.
In the event that Authorisation to complete the Sale is given by the Merchant, such Authorisation code will be recorded upon the Sale.
The Supplier must adopt the following method for obtaining Authorisation for Sales completed pursuant to these Terms and Conditions:
On-line Authorisation:
The Merchant maintains an Authorisation system that may be accessed by direct electronic communications link. The Supplier will establish an on-line Authorisation link between its Sales system or terminal and the Merchant system. This on-line link should be used to Authorise every Sale unless otherwise agreed.
All Sales must be Authorised by the Card Issuer or Card Scheme and acknowledged as Authorised by the Merchant to the Supplier.
MINIMUM AUTHORISATION LIMIT
The Minimum Authorisation Limit for the purpose of these Terms and Conditions shall be £0.00 (zero Pounds Sterling; or the equivalent in the Sale Currency) for all Sales. The Merchant reserves the right to vary such Minimum Authorisation Limit at any time and from time to time impose a different Minimum Authorisation Limit in respect of each Card Scheme covered by these Terms and Conditions.
INDIVIDUAL SALE LIMIT
The Supplier Individual Sale Limit under these Terms and Conditions will be advised to the Supplier by the Merchant when the Merchant approve the Supplier for the Facility.
The Merchant reserves the right to vary the Supplier Individual Sale Limit at any time and from time to time impose a different Individual Sale Limit in respect of each Card type.
DEFERRED PROCESSING OF SALES
In certain circumstances the Merchant will accept prior notification, hereinafter “Pre-Authorisation” of a Sale for processing at a later date. In such circumstances, notification to proceed or not proceed with the Sale, hereinafter “Post-Authorisation” will be given by the Supplier to the Merchant no more than five (5) days later. Both Pre-Authorisation and Post-Authorisation shall be transmitted to the Merchant electronically. The Pre-Authorisation is automatically cancelled six (6) days later if not Post-Authorised. The Supplier has a further five (5) days to request a second Authorisation or Pre-Authorisation for the Sale. The Merchant shall be indemnified in respect of any claim, alleged claim, loss or liability (including any costs and expenses) made against, resulting to or incurred by the Supplier or howsoever arising from or relating to any Authorisation, Pre-Authorisation, Post-Authorisation or decline of such Sales.
AVS/CVV OR OTHER MISMATCH INFORMATION
The Supplier accepts that information and advice supplied by the Merchant concerning Sales that may potentially be suspect is given in good faith in order to support the Supplier in deciding whether to process the Sale in question or raise further queries. The Supplier accepts that the Merchant cannot guarantee the accuracy or completeness of the information or advice. The Supplier accepts that the Merchant cannot accept responsibility for the use of such information or advice and the Supplier shall indemnify the Merchant against any liabilities arising from the Supplier deciding to accept or decline a Sale.
The Supplier accepts than an Authorisation by the Merchant is not an assurance of the Sales validity and that the Sale may be subject to Dishonoured Sale at a later date.
the Supplier acknowledges that an Authorisation from the Merchant does not guarantee Payment will be made by the Merchant in respect of a Sale and will not under any circumstances validate a fraudulent Sale, a Sale involving the use of an expired Card or a Sale, which is otherwise invalid for any reason.
EXCEPTIONAL ECONOMIC CIRCUMSTANCES AND OPERATING RESTRICTIONS
Notwithstanding the Provisions contained herein the Merchant reserves the right to restrict or prohibit the Supplier submitting Sales or transacting in certain currencies or countries.
Such circumstances may include (but are not limited to):
(1) if exchange controls or such similar local laws exist forbidding the exportation of Sales or Sale Data abroad; or
(2) if a currency is not acceptable to the Merchant; or
(3) if the Merchant has reason to believe that the Customer, the Card or the Card Account Number has been or potentially will be involved in fraudulent activity or malpractice in obtaining Approved Product(s), or result in the failure to collect sums due from the Sale of Approved Product(s); or
(4) to prevent Fraud
(5) to comply with OFAC
(6) if a significant (in the exclusive opinion of the Merchant) number of Card Issuers in a certain country or jurisdiction prohibit Card Sales for the Approved Product(s); or
(7) If international banking regulations and/or currency restrictions from local and/or central banks prevent the Facility being rendered in certain countries. The Supplier will be responsible for any licences, approvals or authorisations that may be required from any governmental authority or agency or pursuant to any law, rule, regulation or ordinance of any countries for the rendering of the Facility.
the Supplier accepts that International banking regulations and/or currency restrictions from local and/or central banks may prevent the Facility being rendered in certain countries.
LOCAL LAW
The Supplier shall ensure compliance with local law in the execution of these Terms and Conditions and shall immediately bring to the Merchant’s attention in writing any circumstances that prevent compliance with these Terms and Conditions.
the Supplier will obtain the consent of all the Customers and others to the transmission (including export outside the European Economic Area) of their personal data (including without limit “sensitive data” as defined in the European Data Protection Act) to or by the Merchant and permit processing and use of the same by the Merchant in accordance with these Terms and Conditions.
The Supplier hereby agrees to comply in full with all applicable laws and regulations (including in relation to (Anti) money laundering) in relation to these Terms and Conditions and to obtain all licences, consents and approvals that may from time to time be required and to comply with all data protection statutes, regulations and directives (including without limitation, the European Data Protection Act) and all regulations or codes of practice made in connection therewith. Furthermore the Supplier shall not do anything that may bring the business of the Merchant or of any subsidiary or associated Company into disrepute or may have a detrimental effect on the business of the Merchant or of any subsidiary the Supplier or any associated Company.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
RECORD RETENTION AND RETRIEVAL
The Supplier shall retain legible copies of all Sales in the form of electronic data, pursuant to these Terms and Conditions for a period of three (3) years. The Merchant may from time to time request the Supplier to provide copies of Sales or other electronic data records pursuant to these Terms and Conditions. The Supplier will deliver to the Merchant (without charge) such copies to the Merchant within seven (7) Business Days of such request to do so being received by the Supplier from the Merchant.
The Supplier shall retain documentary evidence of dispatch or supply of the Approved Product(s) for a period of three (3) years. Such documentary evidence to be produced to the Merchant if requested within seven (7) days of the date of the relevant request from the Merchant.
The Merchant shall be provided with access to all information and documents in the Supplier possession relevant to the Supplier obligations under these Terms and Conditions.
The Merchant shall have the right to audit the Supplier and all such audits shall take place during the Supplier normal business hours and shall be conducted with minimal disruption to the Supplier business. The Supplier agrees to co-operate with and promptly supply the Merchant with all information and material upon request within seven (7) days of such request.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
OBLIGATIONS OF THE PARTIES
SUPPLIER’S OBLIGATIONS
In addition to the other obligations herein, the Supplier agrees to:
(1) operate in accordance with the terms of these Terms and Conditions and in accordance with the Operating Instructions and as each of the same may be amended or varied from time to time and in accordance with the Rules as are notified by the Merchant to the Supplier from time to time, together with any amendments thereof or substitutes therefore; and
(2) use due care and disclose all relevant information to the Merchant with the utmost good faith; and
(3) not present for processing or credit directly or indirectly, any Sale not originated as a result of a contract with a the Customer or any Sale which the Supplier knows or should reasonably know to be fraudulent or not authorised by the relevant the Customer; and
(4) on entering into these Terms and Conditions provide the Merchant or the Merchant ‘s agents with an up-to-date list of all Products sold or supplied by the Supplier, Sales of which are to be processed by the Merchant; and
(5) comply with all reporting requirements the Merchant may impose upon the Supplier; and
(6) comply with all advertising and/or Sales material requirements the Merchant may impose upon the Supplier; and
(7) promptly give notice in accordance with the Provisions herein to the Merchant of the identity and location of all the Sales outlets the Supplier operates worldwide; and
(8) notify in accordance with the Provisions herein the Merchant promptly in writing:
i. if the Supplier becomes insolvent or bankrupt (voluntary or involuntary) or changes the Supplier’s ownership or business; or
ii. if the Supplier becomes aware of any non-compliance with the Rules or these Terms and Conditions; or
iii. any adverse or material change occurs to the Supplier’s business; or
iv. any information indicating that any the Supplier’s acceptance of Cards is something other than the bona fide Sale of Approved Product(s) by the Supplier; and
(9) provide the Merchant with such data as the Merchant may request from time to time to establish new the Supplier’s Facilities and maintain the Supplier’s Facility data; such information at commencement of these Terms and Conditions to be the opening of the Facility; and
(10) comply with European data protection laws; and
(11) co-operate with the Merchant and provide to the Merchant such information and assistance and all data as the Merchant may reasonably request under the Provisions of Acceptance Policy; and
(12) Supervise such personnel the Supplier may engage as employees for the purposes of performing the Supplier’s responsibilities hereunder. The responsibility for all such personnel shall be that of the Supplier only, including the responsibility of assuring full compliance by all such personnel with the terms and provisions of these Terms and Conditions; and
(13) provide the Merchant with accurate information regarding the Supplier’s Business(es) ; and
(14) designate only the Supplier’s Facility(s) of which the Supplier is the lawful owner; and
(15) not use the Facility in any manner, or in furtherance of any activity which constitutes a violation of any law or regulation or which may cause the Merchant to be subject to investigation, prosecution or legal action or damage to the Merchant ‘s reputation; and
(16) perform all reasonable activities required to facilitate the successful completion of the Interface; and
(17) promptly deliver 100% of Sales to the Merchant via the Interface; and
(18) provide in timely fashion to the Merchant such information as may be required or reasonably requested from time to time to facilitate delivery of the Facility such as, but not limited to, those data fields specified for each Sale; and
(19) be responsible for the Installation and maintenance of all communication equipment required for delivery of the Facility; and
(20) undertake from time to time such upgrading and development work as may reasonably be required to maintain the Interface in properly functioning form; and
(21) not undertake any Risk Monitoring techniques other than those integral to the Facility that are or appear likely to be detrimental to the Facility; without the prior permission of the Merchant; and
(22) Upgrade the Supplier’s Interface to a New Release upon its publication. the Supplier will be responsible for the Supplier’s own costs in meeting this requirement; and
(23) maintain technical, operating and Risk Monitoring resources reasonably necessary to ensure the effective delivery of the Facility; and
(24) use the Merchant as the Supplier’s exclusive and only third party the Supplier of Sale processing Services during the Term of these Terms and Conditions; and
(25) obtain the consent of the Customer in accordance with all applicable data protection rules to enable the Merchant to use Sale Data provided to the Supplier by the Customer for the delivery of the Facility; and
(26) provide the Merchant with reasonably sufficient information relating to the nature and scope of the Supplier’s business and financial standing so that the Merchant can provide the Facility; and
(27) not use any material referring to the Merchant without the Merchant’s prior written approval and in respect of the Merchant; and
(28) not display any brand name or logo of any other Sales Service provider; and
(29) designate for Payment and Direct Debit only Bank Account(s) of which the Supplier is the lawful owner; and
(30) immediately notify in accordance with the Provisions herein the Merchant in accordance with the Provisions herein if :
i. there is any change in the nature of the Product(s) offered by the Supplier; or
ii. any technical alterations are made to the Interface; and
(32) be responsible for the statements, instructions, acts or omissions of any person who reasonably appears to have authority to act on the Supplier behalf; and
(33) provide the Merchant with any information reasonably required to assess creditworthiness in accordance with Acceptance Policy and advise the Merchant as soon as the Supplier becomes aware of a material adverse change in the Supplier ‘s financial standing or an intention to close down, the Supplier’s businesses cessation of using the Facility; and
(34) advise the Merchant as soon as the Supplier becomes aware of major or multiple Product defects or logistics problems which could give rise to Dishonoured Sales or Refunds; and
(35) act in a reasonable manner to resolve the Customer’s disputes or potential disputes; and
(36) comply with any code of best practice that the Merchant may provide to the Supplier including security to ensure Sales are transmitted in an encrypted form using such protocol notified by the Merchant to the Supplier from time to time; and
(37) Ensure all the Supplier and Sale Data and other information provided by the Supplier to the Merchant shall comply with the specifications described in the Operating Instructions, and shall be delivered by the Supplier to the Merchant in the formats and in the manner set out in the Operating Instructions. The Merchant reserves the right to amend the specifications in the Operating Instructions and the formats and/or the methods of delivery set out in the Operating Instructions from time to time. The Merchant shall inform the Supplier of such amendments in the Operating Instructions at least thirty (30) days before the new specifications, formats and/or methods of delivery apply.
(38) (at the Merchant first request) prepare, execute, endorse and deliver at the Supplier’s expense all such instruments or other documents that may be necessary to render the Facility and to carry out these Terms and Conditions, and forthwith take all such further measures as the Merchant may consider necessary in order to render the Facility and to carry out the intent and provisions of these Terms and Conditions.
Breach of This Provision may result in the Merchant re-assessing the Supplier and, subject to this re-assessment; the Merchant may immediately terminate these Terms and Conditions immediately.
MERCHANT’S OBLIGATIONS
In order for the Merchant to provide the service, the Supplier will need:
a) A website (hereinafter “THE WEBSITE”) with full marketing, contact information and terms and conditions of trade. This should also include a clear Refund policy and what the Customer should expect as a service from the Supplier;
b) A bank account in the Supplier’s name to which the Merchant can pay monies owed to the Supplier after a Sale
c) To comply fully with these Terms and Conditions
In consideration of the payment by the Supplier of the Fees and Charges and additional costs and subject to the terms and conditions of these Terms and Conditions, the Merchant hereby undertakes:
(1) To procure clearing and Payment Services for the Supplier in connection with the acceptance of Sales in electronic form from the Supplier in order to clear such Sales for Payment and other related Services as set out in these Terms and Conditions. However, notwithstanding the foregoing, the Merchant reserves the right at any time in the Merchant’s sole discretion to decline to provide the Facility set out herein to the Supplier. In the event of a decline; reasons will be advised to the Supplier; and
(2) to maintain records of all credits and liabilities between the Merchant and the Supplier and will make accessible to the Supplier a statement showing the amount then due from the Supplier to the Merchant and vice versa. Such statement shall constitute a proper demand for payment by the Merchant; and
(3) to clear and process all valid Sales via the Acquiring Bank; and
(4) provide technical specifications to the Supplier regarding the Interface; and
(5) subject to the requirements of relevant data protection laws, provide access to Authorisation and data capturing under the Facility; and
(6) input the Supplier‘s data into all of the Merchant systems for the Supplier Facility(s) set-up and maintenance; and
(7) subject to the requirements of relevant data protection law, pass Sale Data on a daily basis such Sale Data as is agreed between the Parties; and
(8) audit the Supplier’s business and processes from time to time and make recommended solutions for the Supplier to implement accordingly; and
(9) provide reject correction and re-Submission; and
(10) maintain a data warehouse in compliance with applicable data privacy statutes, directives and regulations; and
(11) establish or approve all policies in relation to the Facility; and
(12) install New Releases from time to time at the Merchant’s reasonable discretion; and
(13) charge the Supplier the Merchant’s standard commercial rate from time to time for upgrades where such charges are not already included within the Facility; and
(14) following the publication of a New Release to the Supplier, continue to provide the Facility in accordance with the applicable prior Release for as long as the Supplier shall be using the said prior Release but in no circumstances for longer than two (2) months after the publication of the said New Release; notwithstanding the foregoing, the Merchant shall be entitled to terminate support of any prior Release(s) at any time in order to comply with any law or, regulation or any binding Rules and the Supplier shall promptly co-operate in all relevant respects with same; and
(15) provide reasonable technical support to the Supplier for sixty (60) days following Installation of a New Release; any technical support required by the Supplier otherwise or thereafter shall be treated as ad hoc Charges and shall not be included within the Facility; and
(16) reasonable endeavours to ensure the security of the Supplier’s data, and to adhere to the prevailing Rules and banking regulations applicable to the Sales; and
(17) provide the Supplier with a specification for the Interface; and
(18) provide statements to the Supplier showing the amount of the Supplier Service Charge plus any Relevant Tax and any other sums due to the Merchant; for the Facility and the value of all Sales due for Payment; and
(19) transport Sale messages securely between a Server maintained by the Supplier and a Server maintained by the Merchant (and/or the Merchant agents) ; and
(20) upon Payment, charge the Supplier all charges due under these Terms and Conditions; and
(21) Investigate any queries raised by the Supplier.
The Merchant’s obligations are subject to the following: -
(1) Any message that originates from the Server of the Supplier, will be deemed to be authorised by the Supplier and the Merchant shall not be liable for processing such messages; and
(2) The Merchant is not responsible for the security of data residing on the Server of the Supplier or a third Party designated by the Supplier; and
(3) The Merchant shall have no liability for any failure or delay in performing the Merchant’s obligations under these Terms and Conditions if such failure or delay is caused by the Supplier acts or omissions or results from actions taken by the Merchant in good faith to avoid violating a law, rule or regulation of any governmental authority or is caused by circumstances beyond the Merchant’s control.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
TERM AND TERMINATION
TERM:
These Terms and Conditions shall commence upon the date the Merchant notifies the Supplier of acceptance to the Facility (the “Operative Date”) and, shall remain in force for an indefinite period with a minimum duration of 12 months after which time it may be terminated at any time by either Party giving not less than thirty (30) days notice in accordance with the Provisions herein to the other or by the Terms and Conditions being superseded by the signing of a new Terms and Conditions.
TERMINATION FOR BREACH.
In addition to any other termination rights granted by these Terms and Conditions, either Party may terminate these Terms and Conditions after giving thirty (30) days notice in accordance with the Provisions herein to the other, advising of the material breach that has occurred. The notifying Party may withdraw this notice if the breach has been rectified to their full satisfaction.
TERMINATION FOR CONVENIENCE.
Subject to the minimum duration of these Terms and Conditions as specified in the Provisions herein and in addition to any other termination rights granted by these Terms and Conditions, the Supplier may terminate these Terms and Conditions for any reason by giving thirty (30) days notice in accordance with the Provisions herein to the Merchant. A lesser period of notice may be liable to a penalty payment to the Merchant in accordance with the schedule of Fees advised to the Supplier by the Merchant.
TERMINATION BECAUSE OF VIOLATION OF LAW.
In addition to any other termination rights granted by these Terms and Conditions, the Merchant may terminate these Terms and Conditions immediately without liability, upon verbal or written notice, if in the Merchant’s exclusive opinion the Supplier, the Supplier’s Affiliates, are using the Facility in furtherance of any activity which violates any law, Rule or regulation; or the Supplier, the Supplier’s Affiliates are made the subject of a criminal or civil action or investigation or are threatened by such action as a consequence of the Supplier use of the Facility.
IMMEDIATE TERMINATION
The Merchant may terminate at any time the Supplier’s rights under these Terms and Conditions (and any associated Terms and Conditions between the Supplier and the Merchant forthwith without any term or notice and/or judicial intervention being required in the event that: -
(1) the Supplier is in breach of any of the terms of these Terms and Conditions, or such associated Terms and Conditions and have been notified in writing of that breach and has not remedied that breach within seven (7) days of such notice; or
(2) if default is made by the Supplier in the payment on the due date of any payment which is due and payable to the Merchant under these Terms and Conditions; or
(3) if the Supplier is a Company and an order is made or resolution passed for winding up, or a petition is presented for an administration order, or the Supplier’s directors make a proposal for a voluntary arrangement or the Supplier makes or seek to make any composition or arrangement with the Supplier creditors, or the Supplier is unable (or appears in the exclusive opinion of the Merchant to be unable) to pay the Supplier’s debts, or appear in the Merchant’s exclusive opinion to have no reasonable prospect of being able to pay a debt, or an encumbrancer takes possession of, or a receiver or an administrative receiver is appointed over any of the Supplier assets; or
(4) if the Supplier is not a Company and a bankruptcy petition is presented against the Supplier, or the Supplier makes a proposal to the Supplier’s creditors for a voluntary arrangement or the Supplier makes or seeks to make any composition or arrangement with the Supplier’s creditors, or if the Supplier appear in the Merchant’s exclusive opinion to be unable (or appears in the exclusive opinion of the Merchant to be unable) to pay a debt or appear in the Merchant ‘s exclusive opinion to have no reasonable prospect of being able to pay a debt or an encumbrancer takes possession of any of the Supplier’s assets; or
(5) a receiver, administrator or manager is appointed for all or any part of the Supplier’s property or undertaking; or
(6) the Supplier fails to notify in accordance with the Provisions herein the Merchant forthwith in writing of any material change in the nature of the Supplier’s business, changes to the Supplier ‘s ownership, changes to the Supplier’s director’s details, changes to the Supplier’s trading or registered name or to the Product(s) supplied to the Customers; or
(7) the Supplier is alleged to be in breach of the Operating Instructions, the Rules or the law of any country in which the Supplier performs Sales; or
(8) any other event or series of events whether related or not (including, without limitation, any material adverse change in the Supplier’s business assets or financial condition) occurs which in the Merchant’s exclusive opinion may affect the Supplier’s ability or willingness to comply with all or any of the Supplier’s obligations or meet all or any of the Supplier’s possible liabilities under these Terms and Conditions, the Rules or law; or
(9) any step is taken or procedure adopted analogous to any of the events described in paragraphs (c), (d) and (e) above the jurisdiction in which the Supplier is resident or are incorporated or in which the Supplier’s assets are located or in any other jurisdiction; or
(10) the Supplier fails any re-assessment that the Merchant undertakes in accordance with the Rules or its Acceptance Policy; or
(11) the Supplier ceases or threatens to cease business; or
(12) any statement, representation or warranty made in connection with these Terms and Conditions as an inducement to the Merchant to enter into these Terms and Conditions was false or misleading in any material respect at the time of its making, or where any material fact which ought to have been disclosed in a statement, representation, the Retailer's Application Form or warranty was not disclosed, or where the Supplier fails to inform the Merchant forthwith of any such material fact; or
(13) a Sale is Submitted for processing under these Terms and Conditions by the Supplier relating to Products other than those Products approved by the Merchant; or
(14) anything happens in relation to the Supplier which in the Merchant’s exclusive opinion could damage the Merchant’s reputation or that of the Acquiring Bank, or could prove detrimental to the Merchant’s business or may give rise to fraud or suspicion of fraud or other criminal activity; or
(15) the integrity or reputation of the Merchant is brought or threatened to be brought into disrepute by the Supplier; or
(16) The Merchant is required to do so by the Acquiring Bank or a Card Scheme; or
(17) the number of reversed, Refunded or declined Sales including the Customer Disputes exceeds a limit that the Merchant at the Merchant’s sole discretion considers reasonable; or
(18) there is a material change in the Supplier’s management or control or any transfer of any substantial part of the Supplier’s business without the Merchant’s prior consent, which consent shall not unreasonably be withheld; or
(19) the Supplier’s Dishonoured Sale rate exceeds 1% of the total value or count of Sales or the Dishonoured Sale rate exceeds 1% of the total value or count of Sales on any specific Card type Submitted by the Supplier; or
(20) there has been any material failure by the Supplier to follow the Operating Instructions established by the Merchant and communicated to the Supplier from time to time; or
(21) any intentional misrepresentation is made by the Supplier, any Affiliate of the Supplier to the Merchant; or
(22) the Supplier has exceeded the Trading cap; or
(23) The Supplier (in the exclusive opinion of the Merchant) is not acting or has not acted responsibly with regard to Deny or Challenge Responses given by the Merchant Fraud Screening.
Such termination shall become effective upon notification to the Supplier by such means as the Merchant sees fit.
OBLIGATIONS UPON TERMINATION
Termination shall not prejudice or affect a right or action, which has accrued to either Party.
All outstanding Fees shall remain due and payable by the Supplier in accordance with the terms of these Terms and Conditions.
The termination of these Terms and Conditions shall not affect any provision of these Terms and Conditions which by its wording or nature is intended to remain effective and to continue to operate in the event of termination of these Terms and Conditions, and shall not prejudice or affect the rights of the Merchant against the Supplier in respect of any breach of the terms and conditions of these Terms and Conditions.
Termination shall not affect obligations incurred prior to such termination.
In the event of termination of these Terms and Conditions all of the Merchant Property held by the Supplier at that time may be withdrawn by the Merchant and for that purpose it shall be lawful for the Merchant by its servant(s) or agent(s) to enter upon the premises of the Supplier wherever situate for the purpose of removing such Property.
Notwithstanding termination of these Terms and Conditions, the Supplier must maintain in the Supplier’s Bank Account(s) and Reserve enough funds to cover all Dishonoured Sales, Refunds, Fees and other liabilities incurred by the Supplier for the lifetime of the Sales. Any balance remaining after the Merchant's rights have expired and all other amounts owed to the Merchant and its agents have been paid in full will be disbursed to the Supplier. If the amount in the Supplier ‘s Bank Account(s) and Reserve is not adequate for this purpose, the Supplier shall pay the Merchant the amount the Supplier owes upon demand, together with all costs and expenses incurred to collect that amount, including any reasonable legal Fees.
On the termination of these Terms and Conditions pursuant to any of the Provisions hereof any such termination shall have effect subject to the accrued rights and remedies of the Parties to these Terms and Conditions as of the date of termination and shall be without prejudice to the Provisions herein relating to post termination rights which shall continue in full force and effect. Termination of these Terms and Conditions for any reason shall not relieve either of the Parties of its liability for the payment or performance of any obligation accrued or resulting from acts, omissions or events occurring prior to the effective date of termination. Provisions contained in these Terms and Conditions that by their sense, nature or context are intended to survive completion of performance, termination or cancellation of these Terms and Conditions shall so survive. Representations, indemnities and warranties given under these Terms and Conditions shall survive and this Provision shall remain in effect notwithstanding such termination or expiration.
RESERVE & SECURITY
As security for the fulfilment of the Supplier’s obligations under these Terms and Conditions including any operational risks arising from the processing of the Sales and any Sales that have been reversed, Refunded, refused or Dishonoured, the Merchant will create a security Reserve as soon as is practicable upon the Supplier‘s execution of these Terms and Conditions to secure the Supplier’s obligations hereunder.
The Merchant reserves the right to review and adjust the amount of the Reserve regularly during the term of the Terms and Conditions on the basis of the actual risks identified. The Merchant shall return the Reserve to the Supplier after deduction of any amounts due from the Supplier after six (6) months from the date of expiration or termination of these Terms and Conditions without payment of any credit interest.
The Merchant will have the right to deduct from, recoup, or offset against the Reserve any amounts owed by the Supplier to the Merchant under these Terms and Conditions or any other Terms and Conditions between the Merchant and the Supplier.
The Merchant may take any other reasonable actions necessary to protect itself against financial or other risks including, but not limited to, changing the Supplier’s Payment dates and/or refusing to Authorise any or all Sales.
Upon the Merchant’s request, the Supplier will immediately assist the Merchant in implementing such safeguards as the Merchant may determine are prudent and necessary to create or require, including without limitation in respect of Reserve, or other safeguards against the Supplier.
The Supplier hereby authorises the Merchant to establish and maintain a Reserve in accordance with this Provision to ensure the Merchant’s recovery of any liabilities owing to it or reasonably anticipated will be owed by the Supplier to it pursuant to these Terms and Conditions.
Notwithstanding the termination of these Terms and Conditions; the Supplier shall at all times maintain at a minimum sums in the Reserve sufficient to satisfy the Supplier’s obligations to the Merchant hereunder.
The Merchant shall have sole control of the Reserve. The Merchant may at any time require that the minimum balance in the Reserve be increased. In no event shall the Supplier be entitled to a return of any sums remaining in the Reserve before one-hundred-and-eighty (180) days following the effective date of termination of these Terms and Conditions.
The Merchant may debit the Reserve to exercise the Merchant's rights under these Terms and Conditions to collect any amounts due to it including without limitation, rights of Set-Off.
Upon termination of these Terms and Conditions un-Paid Sales net of all of the Supplier’s liabilities shall be placed in the Reserve. If the amount in the Reserve is not adequate for the aforesaid purposes, the Supplier shall pay to the Merchant on demand the amount then due to the Merchant hereunder, together with all costs and expenses incurred by the Merchant in collecting the sum due, including all reasonable legal Fees.
the Supplier hereby agrees that the Supplier shall indemnify and hold the Merchant harmless for any action the Merchant take against the Reserve pursuant to these Terms and Conditions. The Supplier will also indemnify and hold harmless the institution at which the Merchant maintains the Reserve for acting in accordance with any instruction from the Merchant regarding the Reserve. This Provision shall survive termination of these Terms and Conditions.
The Reserve and/or Security will at the sole discretion of the Merchant take the form of any, some or all of:
INITIAL RESERVE
Notwithstanding any other provision of these Terms and Conditions, the Merchant may withhold initial Sales from Payment until the sum total of such Sales net of all of the Supplier liabilities approximates no less than the gross value of one (1) average week's approved Sales (as indicated in the Supplier’s application for the Facility), (hereinafter “Initial Reserve”). The amount of the Initial Reserve shall be advised by the Merchant to the Supplier upon the Merchant’s approval of the Supplier for the Facility.
The Initial Reserve may be used by the Merchant to satisfy any of the Supplier’s liabilities under these Terms and Conditions. If all or part of the Initial Reserve is used to satisfy such liabilities, then the Merchant may continue to withhold a percent of Sales net of all the Supplier’s liabilities or at the Merchant’s sole discretion increase the Rolling Reserve percentage until the Initial Reserve is replenished to its prior level or to a level satisfactory to the Merchant, at the Merchant’s complete discretion.
The Merchant will keep the Initial Reserve in a dedicated account. In the event that the Supplier ceases processing Sales pursuant to the terms of these Terms and Conditions or if for any reason, these Terms and Conditions terminates, the Merchant will continue to retain the Initial Reserve for a period of one-hundred-and-eighty (180) days from the date of Termination. During this period, the Merchant will use the Initial Reserve to satisfy any liabilities of the Supplier and at the end of the one-hundred-and-eighty (180) day period will pay the balance of the Initial Reserve, if any, to the Supplier.
The amount of the Initial Reserve shall be advised by the Merchant to the Supplier upon the Merchant’s approval of the Supplier for the Facility.
DEPOSIT RESERVE
Notwithstanding any other provision of these Terms and Conditions, the Merchant may demand a deposit of an amount, which represents an estimation (by the Merchant) of the operational risks of the Facility to be rendered to the Supplier and the different Accounts to be opened in connection therewith (hereinafter “Deposit Reserve”).
The Deposit Reserve may be used by the Merchant to satisfy any liabilities of the Supplier under these Terms and Conditions. If all or part of the Deposit Reserve is used to satisfy such liabilities, then the Merchant may continue to withhold a per cent of Sales net of all the Supplier’s liabilities or at the Merchant’s sole discretion increase the Rolling Reserve percentage until the Deposit Reserve is replenished to its prior level or to a level satisfactory to the Merchant, at the Merchant’s complete discretion.
The Merchant will keep the Deposit Reserve in a dedicated account. In the event that the Supplier ceases processing Sales pursuant to the terms of these Terms and Conditions or if for any reason, these Terms and Conditions terminates, the Merchant will continue to retain the Deposit Reserve for a period of one-hundred-and-eighty (180) days from the date of Termination. During this period, the Merchant will use the Deposit Reserve to satisfy any liabilities of the Supplier and at the end of the one-hundred-and-eighty (180) day period will pay the balance of the Deposit Reserve, if any, to the Supplier.
The amount of the Deposit Reserve shall be advised by the Merchant to the Supplier upon the Merchant’s approval of the Supplier for the Facility.
ROLLING RESERVE
Notwithstanding any other provision of these Terms and Conditions, the Merchant may demand retention of a percentage (to be determined by the Merchant) of the total Sales net of all of the Supplier liabilities on any particular day. The Merchant will retain this percentage on a “rolling period” of one-hundred-and-eighty (180) days after which the amounts retained will be released to the Supplier (hereinafter “Rolling Reserve”).
The Rolling Reserve may be used by the Merchant to satisfy any of the Supplier’s liabilities under these Terms and Conditions. If all or part of the Rolling Reserve is used to satisfy such liabilities, then the Merchant may continue to withhold a per cent of Sales net of all of the Supplier’s liabilities or at the Merchant’s sole discretion increase the Rolling Reserve percentage to a level satisfactory to the Merchant, at the Merchant’s complete discretion.
The Merchant will keep the Rolling Reserve in a dedicated account. In the event that the Supplier ceases processing Sales pursuant to the terms of these Terms and Conditions or if for any reason, these Terms and Conditions terminates, the Merchant will continue to retain the Rolling Reserve for a period of one-hundred-and-eighty (180) days from the date of Termination. During this period, the Merchant will use the Rolling Reserve to satisfy any of the Supplier’s liabilities and at the end of the one-hundred-and-eighty (180) day period will pay the balance of the Rolling Reserve, if any, to the Supplier.
The level of the Rolling Reserve shall be advised by the Merchant to the Supplier upon the Merchant’s approval of the Supplier for the Facility.
THIRD PARTY GUARANTEE
If requested by the Merchant the Supplier will procure a Guarantee from an acceptable (to the Merchant) third Party as security for the Supplier’s obligations arising under these Terms and Conditions. The Guarantee to be for an unlimited amount and shall expire no sooner than one-hundred-and-eighty (180) days after termination of these Terms and Conditions.
INSURANCE BOND
If requested by the Merchant the Supplier will procure an Insurance Bond from an acceptable (to the Merchant) Insurer as security for the Supplier’s obligations arising under these Terms and Conditions. The Bond will be for the period and amount requested by the Merchant (at the Merchant's sole discretion) and expire no sooner than one-hundred-and-eighty (180) days after termination of these Terms and Conditions.
RELEVANT INSURANCE
If requested by the Merchant the Supplier will pay for relevant Insurance to which the Merchant shall be the beneficiary from an acceptable (to the Merchant) Insurer to provide security to the Merchant. The Insurance will for the period and amount as advised by the Merchant to the Supplier in accordance with the Provisions herein.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
INDEMNITIES AND WARRANTIES
INDEMNITIES
The Supplier shall take reasonable steps to assist the Merchant in handling a claim or alleged claim by a the Customer against the Supplier; and
(1) fully indemnify the Merchant and keep the Merchant indemnified in respect of any claim being made or defence raised by a the Customer where such a claim or defence is a direct or indirect result of any act or omission on the Supplier’s part which includes, but is not limited to the act of supply; and
(2) fully indemnify the Merchant and keep the Merchant indemnified in respect of against all and any claims, demands, liabilities, losses, costs (including legal Fees on a full indemnity basis), proceedings, claims and expenses howsoever arising which the Merchant may incur or suffer arising out of a breach by the Supplier of the Supplier’s obligations contained in these Terms and Conditions.; and
(3) fully indemnify the Merchant and keep the Merchant indemnified in respect of any claim loss or liability (including any costs or expenses) made against, resulting to or incurred by the Merchant whatsoever or howsoever arising from or relating to any Sale; and
(4) fully indemnify the Merchant and keep the Merchant indemnified against all actions, claims, proceedings, costs, losses and damages whatsoever and howsoever caused or arising which the Merchant may sustain, incur or pay in connection with the use or operation or malfunction of the Merchant Service(s) or in relation to any matter arising out of the Merchant’s presence on the premises of the Supplier or in connection with any work done to the Facility(s) provided by the Merchant, the Merchant’s servants, agents and/or sub-contractors and/or any person resulting from these Terms and Conditions including all actions, claims, proceedings, occasioned by or arising out of the negligence of the Merchant, the Merchant’s servants or agents, sub-contractors or other person acting on the Supplier behalf as aforesaid.
(5) fully indemnify the Merchant and keep the Merchant indemnified from and against any and all losses, liabilities, costs, travel costs and other expenses incurred or deficiencies whatsoever as a result of or arising directly or indirectly out of or in connection with any misrepresentation, breach of warranty or non-fulfilment of any promise on the part of the Supplier hereunder; and
(6) fully indemnify the Merchant and keep the Merchant indemnified from and against any and all losses, liabilities, costs, travel costs and other expenses incurred or deficiencies whatsoever as a result of or arising directly or indirectly out of or in connection with the Merchant entering into or performing the Supplier’s obligations under these Terms and Conditions, and from any and all actions, suits, proceedings, demands, claims, debts, Card Scheme Fee Assessments, penalties, losses, legal Fees (as charged by a lawyer to his own client), accountants’ Fees, court costs, arbitration proceedings and other expenses incident to any of the foregoing; and
(7) fully indemnify the Merchant and keep the Merchant indemnified from and against any and all losses, liabilities, costs, travel costs and other expenses incurred or deficiencies whatsoever as a result of or arising directly or indirectly out of or in connection with any claim whatsoever made by a Customer who is dissatisfied with any matter pertaining to a Sale or the Products offered by the Supplier; and
(8) to indemnify and hold harmless the Merchant and each of the Merchant subsidiaries’ respective officers, directors, employees, mandataries and agents (collectively, an “Indemnified Party”) from and against any and all losses, damages (including, without limitation, actual damages, compensatory damages, punitive damages and extra-contractual damages), liabilities, penalties, regulatory Card Scheme Fee Assessments, costs and expenses (including, without limitation, attorneys’ fees, investigation costs and all other reasonable costs associated with the defence thereof), as incurred, as a result of a claim by a third party (collectively, “Losses”), to the extent such claim arises out of or relates to any breach of, or any inaccuracy in, any representation or warranty made by the Supplier in these Terms and Conditions.
(9) to indemnify and hold harmless each Indemnified Party from Losses arising out of or relating to bodily injury or death suffered by any Employee or Subcontractor while performing the Outsourced Services except to the extent such bodily injury or death is due to the gross negligence or wilful misconduct of the Merchant or any the Merchant’s employee or agent.
(10) fully indemnify the Merchant and keep the Merchant indemnified from and against any and all claims, losses, liabilities, costs, and other expenses incurred as a result of or arising directly or indirectly out of or in connection with:
i. any misrepresentation, breach of warranty or non-fulfilment of any undertaking on the part of the Supplier under these Terms and Conditions; or
ii. Any claims, demands, awards, judgements, actions and proceedings by whomsoever made, arising out of or in any way connected with the Supplier performance under these Terms and Conditions; or
iii. any claims, demands, awards, judgements, actions and proceedings by whomsoever made, arising out of or in any way connected with a Sales; or
iv. any claims, demands, awards, judgements, actions and proceedings by whomsoever made, arising out of or in any way connected with the rendering of the Facility and/or the performance of the Merchant under these Terms and Conditions.
If the Facility or any component of it becomes, or in the Merchant’s exclusive opinion is likely to become the subject of a claim of infringement then the Supplier shall permit the Merchant either: to procure for the Supplier the right to continue using the Facility as permitted in these Terms and Conditions or to replace or modify the Facility or the infringing component of the Facility so that it becomes non-infringing. If, after using commercially reasonable efforts, the Merchant is unable to cure the infringement; either Party may terminate these Terms and Conditions immediately on written notice to the other.
Indemnification proceedings under these Terms and Conditions shall be conducted as follows:
If any claim or litigation shall be brought, asserted or threatened in writing against any Person entitled to indemnity hereunder (an “Indemnified Party”), such Indemnified Party promptly shall notify the Person from whom indemnity is sought (the “Indemnifying Party”) in writing, and the Indemnifying Party shall assume the defence thereof, including the payment of all fees and expenses incurred in connection with such defence; provided, however, that the failure of any Indemnified Party to give such notice shall not relieve the Indemnifying Party of its obligations or liabilities pursuant to these Terms and Conditions, except (and only) to the extent that it shall be finally determined by a court of competent jurisdiction (which determination is not subject to appeal or further review) that such failure shall have proximately and materially adversely prejudiced the Indemnifying Party.
An Indemnified Party shall have the right to employ separate counsel in any such proceeding and to participate in the defence thereof, but the fees and expenses of such counsel shall be at the expense of such Indemnified Party or Parties unless:
(i) the Indemnifying Party has agreed in writing to pay such fees and expenses; or
(ii) the Indemnifying Party shall have failed promptly to assume the defence of such proceeding; or
(iii) the named parties to any such proceeding (including any impleaded parties) include both such Indemnified Party and the Indemnifying Party, and such Indemnified Party shall have been advised by counsel that a conflict of interest is likely to exist if the same counsel were to represent such Indemnified Party and the Indemnifying Party (in which case, if such Indemnified Party notifies the Indemnifying Party in writing that it elects to employ separate counsel at the expense of the Indemnifying Party, the Indemnifying Party shall not have the right to assume the defence thereof and such counsel shall be at the reasonable expense of the Indemnifying Party).
The Indemnifying Party shall not be liable for any settlement of any such proceeding brought about without its written consent, which consent shall not be unreasonably withheld. No Indemnifying Party shall, without the prior written consent of the Indemnified Party, effect any settlement of any pending proceeding in respect of which any Indemnified Party is a party, unless such settlement includes an unconditional release of such Indemnified Party from all liability on claims that are the subject matter of such proceeding.
An Indemnified Party shall provide all reasonable, requested assistance to the Indemnifying Party in connection with the investigation or defence of a claim. All associated fees and expenses of the Indemnified Party (including reasonable fees and expenses to the extent incurred in connection with investigating or preparing to defend against such claim in a manner not inconsistent with this Section) shall be paid to the Indemnified Party, as incurred, within ten (10) business days of a detailed written notice thereof to the Indemnifying Party (regardless of whether it is ultimately determined that an Indemnified Party is not entitled to indemnification hereunder; provided that the Indemnifying Party may require such Indemnified Party to undertake to reimburse all such fees and expenses to the extent it is finally judicially determined that such Indemnified Party is not entitled to indemnification hereunder). Notwithstanding anything to the contrary in this Section, an Indemnifying Party that undertakes its obligations under this Section shall not be obligated to reimburse or otherwise make whole the Indemnified Party for time incurred by personnel of the Indemnified Party in connection with the investigation or preparation of defence against a claim.
WARRANTIES
The Merchant represents and warrants to the Supplier that:
a) the Merchant has all necessary corporate power and authority to enter into these Terms and Conditions;
b) these Terms and Conditions and its performance hereunder do not and will not violate the terms of any other contract, covenant, or agreement to which the Merchant is a party or requires any as-yet un-obtained third-party consents or approvals, nor will the nature of these Terms and Conditions or the performance of the Outsourced Services as required by the Merchant violates any applicable law or regulations.
c) the Merchant has obtained and will maintain all necessary rights, licences, approvals and consents from any and all relevant third parties in respect of any and all data, information, assistance, materials, access to equipment, Trademarks, specifications or other materials provided by the Merchant to the Supplier hereunder for the Supplier’s use in relation to the Outsourced Services or so that the Supplier may legally use the same for all purposes hereunder.
The Supplier represents and warrants that during the term of these Terms and Conditions:
(1) the Supplier is duly incorporated, organised and validly subsisting under the laws of the jurisdiction of he Supplier’s incorporation, and has all requisite powers, capacities, licences and permits under legislation governing the Supplier’s affairs and the other laws applicable to the Supplier, and under the Provisions herein of incorporation, bylaws and governing resolutions to:
i. own, negotiate or transfer each Sale; and
ii. carry on all business in which the Supplier is engaged; and
iii. enter into, exercise the Supplier’s rights and perform and comply with the Supplier’s obligations under these Terms and Conditions, and all actions, conditions and things have been done, taken or fulfilled with respect thereto, that are required by law, contract or otherwise; and; and
(2) that all statements by the Supplier are within the Supplier’s knowledge true and complete; and
(3) that the Supplier have supplied the Approved Product(s) to which all Sales relate and at the Purchase Price stated in the relevant Submission and that the Purchase Price is not greater than the cash price for such Approved Product(s); and
(4) that information provided to the Merchant in connection with the opening of the Facility is correct and that no information has been withheld which, if provided, could have materially affected the Merchant’s decision to enter into these Terms and Conditions; and
(5) for each Sale Submitted, no other Sale has been or will be issued in respect of the same purchase (no duplicate processing); and
(6) the onus shall be upon the Supplier to prove to the satisfaction of the Merchant that any debit of a Customer’s Card was authorised by the Customer; and
(7) the business carried on by the Supplier is a legitimate, lawful business and the Supplier is not engaged in any conduct or Sales which may be considered unlawful in any jurisdiction in which the Supplier conducts business and the Supplier complies with all laws, regulations and requirements applicable to the Supplier’s business and to the Sales; and
(8) all Sales submitted are bona fide Sales; and
(9) the Supplier knows of no reason why any Sale may not have been validly executed and delivered by the Customer who is purported to have authorised it, or why any Sale does not appear to have been validly authorised by the Customer who is purported to have authorised it; and
(10) all the Customers who authorised Sales were of full age and capacity; and
(11) no Customer who authorises a Sale is entitled to any right of Set-Off or counterclaim against the Supplier; and
(12) the Sale Data has been collected and processed in a lawful manner, in compliance with the applicable data protection laws and/or privacy laws and that this data may be used by the Merchant to render the Facility; and
(13) the Supplier will perform all contractual and legal obligations to the Customers and refrain from permitting any right of Set-Off or counterclaim to arise in favour Merchant’s of the Customer; and
(14) the Supplier will ensure that the representations and warranties given in this Provision hereof remain true throughout the term of these Terms and Conditions; and
(15) the Supplier will observe and conform to all laws and all valid requirements of any governmental authority with respect to the Supplier business, Sale and all promises, terms and contracts upon or under which the Sales are issued; and
(16) the Supplier will refrain from rescinding, terminating or varying any contract relating to a Sale except with the prior written consent of the Merchant; and
(17) the Supplier will give the Merchant full and unequivocal cooperation to adjustment, investigation and satisfaction of any Dishonoured Sale or Disputed Sale; and; and
(18) no encumbrance, charge or lien whatsoever, equitable or otherwise, exists against any Sale to which these Terms and Conditions applies; and
(19) no litigation, arbitration or administrative proceeding is current or pending, so far as the Supplier is aware, in respect of the Supplier which appears likely to have a materially adverse effect on the Supplier; and
(20) prior to the date of these Terms and Conditions, the Supplier disclosed to the Merchant every factor or matter known to the Supplier including all material information regarding the nature of the Supplier’s billings that the Supplier knew or ought to have known would influence a reasonably prudent person in the Merchant’s decision of whether or not to enter into these Terms and Conditions.; and
(21) the Supplier will only submit Sales relating to Approved Product(s).
(22) the Supplier will comply fully with the law and Rules in respect of all Sales; and
(23) the Supplier is not a Party to any other agreement under the terms of which the Supplier is prohibited or restricted from entering into any of the obligations assumed, liabilities imposed or restrictions accepted by the Supplier under these Terms and Conditions; and
(24) the execution and delivery of these Terms and Conditions will not contravene the Supplier’s Memorandum of Association or any agreement, indenture or other instrument that is binding on it.
The Supplier acknowledges and represents that that:
(1) the provision of the Facility may be affected by a number of factors outside the Merchant's control causing outages, faults or delays in respect of the Facility. Such outages, faults or delays may be caused by factors including, difficulties with the performance or operation of the Interface, equipment or systems, congestion, traffic or technical difficulties with the Internet, supporting telecommunications infrastructure failures or incorrect operation of the Facility by the Supplier; and
(2) the provision of the Facility may be affected by a breach by the Supplier of any of the Supplier’s obligations under these Terms and Conditions; and
(3) the Facility may not be available during scheduled maintenance periods, the Merchant's equipment or, if applicable, the equipment used to host the Facility. the Merchant will endeavour to notify the Supplier in advance of such maintenance periods in accordance with the Provisions herein and the Merchant make every effort to minimise any inconvenience that may be caused by such maintenance; and
(4) the Merchant’s failure to perform the Merchant’s obligations under these Terms and Conditions will be excused to the extent that such failure is a result of the occurrence of a circumstance referred to in this Provision, or a result of the occurrence of a circumstance referred to in the Provisions herein or a failure by the Supplier to perform the Supplier’s obligations under these Terms and Conditions.
(5) that the Facility may not be uninterrupted or free of error; and
(6) the Supplier shall not rely upon any representation, warranty or any other provision except as expressly provided in these Terms and Conditions; and
(7) that the Supplier shall not rely upon information in any brochures, Service descriptions or similar documentation provided by the Merchant prior to the execution of these Terms and Conditions; and
(8) that all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permissible by law.
(9) the Supplier has all necessary corporate power and authority to enter into these Terms and Conditions;
(10) these Terms and Conditions and its performance hereunder do not and will not violate the terms of any other contract, covenant, or agreement to which the Supplier is a party;
(11) with the exclusion of any and all matters pertaining or relating to intellectual property rights, in respect of which the Supplier makes no representation and gives no warranty whatever, these Terms and Conditions and its performance hereunder as of the Operative Date do not require any as-yet-un-obtained third-party consents or approvals.
In the event of breach of any of the representations and warranties by the Supplier or non-fulfilment by the Supplier of any other obligations contemplated by these Terms and Conditions the Supplier shall be obliged to compensate the Merchant fully for any ensuing damage and/or loss, without prejudice to any other remedies available to the Merchant.
The Merchant expressly does not warrant the operability of systems used or owned by the Supplier or any other third Party, or the accuracy of information originated by a third Party (including but not limited to the Card Schemes)
EXCEPT FOR THE EXPRESS AND LIMITED WARRANTIES PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL OUTSOURCED SERVICES, CONFIDENTIAL INFORMATION, AND OTHER RIGHTS OR BENEFITS MADE AVAILABLE, TRANSFERRED, CONVEYED, PERFORMED, LICENSED OR PROVIDED TO A PARTY BY THE OTHER HEREUNDER, AND ANY AND ALL INTELLECTUAL PROPERTY RIGHTS THEREUNDER, ARE FURNISHED “AS IS” WITH ALL FAULTS AND WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, LEGAL, STATUTORY, CONTRACTUAL, EXTRA-CONTRACTUAL, DELICTUAL, OR IN TORT, WHETHER ARISING BY LAW, STATUTE, USAGE OF TRADE, CUSTOM, COURSE OF DEALING OR PERFORMANCE, OR THE PARTIES' CONDUCT OR COMMUNICATIONS WITH ONE ANOTHER, OR WHETHER ARISING AS RESULT OF THE NATURE OF THESE TERMS AND CONDITIONS OR IN CONFORMITY WITH USAGE, EQUITY OR LAW, OR OTHERWISE, INCLUDING ANY AND ALL WARRANTIES, REPRESENTATIONS, OBLIGATIONS, RIGHTS OR CONDITIONS OF TITLE, OWNERSHIP (INCLUDING BUT NOT LIMITED TO THE WARRANTY THAT THE RELEVANT PROPERTY IS FREE OF ANY OTHER RIGHTS OR CHARGES), NON-INFRINGEMENT, SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR GENERAL PURPOSE, QUALITY AND WORKMANSHIP. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EACH PARTY DENIES AND DISCLAIMS ANY AND ALL WARRANTIES, REPRESENTATIONS, RIGHTS, OBLIGATIONS AND CONDITIONS, EXPRESS OR IMPLIED, CONCERNING THE PERFORMANCE, OPERATION OR FUNCTIONALITY OF ANY OUTSOURCED SERVICES, CONFIDENTIAL INFORMATION, AND OTHER RIGHTS OR BENEFITS MADE AVAILABLE, TRANSFERRED, CONVEYED, PERFORMED, LICENSED OR PROVIDED TO A PARTY BY THE OTHER HEREUNDER, AND ANY AND ALL INTELLECTUAL PROPERTY RIGHTS THEREUNDER, THEIR FITNESS FOR use BY A PARTY, THAT THEIR OPERATION WILL BE ERROR FREE OR UNINTERRUPTED OR THAT THEY WILL PERFORM OR FUNCTION APPROPRIATELY OR PRODUCE A DESIRED RESULT, THAT THEY MEET THE REQUIREMENTS OF ANYONE OR THAT THEY WILL SATISFY SUCH PERSON’S PARTICULAR BUSINESS, TECHNOLOGICAL, SERVICE OR OTHER NEEDS OR REQUIREMENTS.
LIMITATION OF LIABILITY
Notwithstanding any other term of these Terms and Conditions under no circumstances will the Merchant be liable to the Supplier or any third Party for loss of profits or indirect, exemplary or special damages or consequential loss.
For the duration of these Terms and Conditions and after its expiry or termination, any defaults on payment by the Supplier, including any reversed, Refunded, Dishonoured or refused Sales, shall be the Supplier’s liability.
The Parties shall not be liable for any consequential, incidental or indirect damages as a result of any cause of action including, inter alia, tort and contract, regardless of whether either Party has been advised of the possibility of such damages. The Parties agree that, except for claims arising from criminal or wilful misconduct, they will not seek punitive or exemplary damages.
Any messages that originate from the Supplier’s Server or the Server of a third Party designated by the Supplier will be deemed to be authorised by the Supplier and the Merchant shall not be liable for processing such messages.
The Merchant is not responsible for the security of data residing on the Supplier Server or the Server of a third Party designated by the Supplier.
The Merchant shall have no liability for any failure or delay in performing the Merchant’s obligations under these Terms and Conditions if such failure or delay is caused by the Supplier’s acts or omissions or results from actions taken by the Merchant in good faith to avoid violating a law, rule or regulation of any governmental authority or is caused by circumstances beyond the Merchant’s control.
The Merchant will be at liberty to exercise the Merchant’s rights under the power of attorney granted under the Provisions herein.
The Merchant shall not be liable for any loss or losses:
(1) Based upon, arising from or in consequence of advertising the Supplier Products including:
(2) Libel, slander or defamation; or
(3) Invasion of the right of privacy; or
(4) Misappropriation of any and all intellectual property; or
(5) Infringement of copyrighted advertising materials, titles or slogans; or
(6) Based upon, arising from or in consequence of the Supplier’s bankruptcy or insolvency or of any other person, firm or organisation who supplies to the Supplier; or
(7) Based upon the Supplier’s Product(s) failing to meet any implied or statutory term concerning necessary quality, safety or fitness for purpose; or
(8) Based upon, arising from or in consequence of a dishonest or negligent act of an employee of the Acquiring Bank or any other organisation involved with the Authorisation or processing of a Sale; or
(9) Based upon, directly or indirectly caused by or arising out of any dishonest, intentional, fraudulent, negligent, criminal, malicious or reckless act or omission by the Supplier, or by any of the Supplier’s Affiliates; or
(10) From any and all damages of any description (whether Card Scheme Fee Assessments, penalties, punitive, exemplary or other) for which the Supplier is liable to the Acquiring Bank; or
(11) Based upon, arising from or in consequence of any Sales that are in contravention of the terms of the Merchant’s Agreement with the Acquiring Bank or the Rules (and the Supplier will indemnify the Merchant accordingly); or
(12) Based upon, arising from or in consequence of the loss of use, withdrawal, recall, inspection, repair, replacement, adjustment, removal or disposal of Product(s) including any loss, cost or expense incurred by a third Party In respect of any Sale.
(13) For any damage and/or loss caused by or related to the performance or non-performance of the Facility by the Merchant and/or the Merchant’s employees, unless such damage and/or loss are caused by intent or gross negligence on the part of the Merchant. The Merchant is explicitly not liable for damage and/or loss caused by third Parties used by the Merchant to render the Facility (including damage caused by intent or gross negligence of such third Parties). The Merchant shall never be liable for any damage and/or loss resulting from delayed or defective (method of) transfer of the collected Submissions. the Merchant shall also never be liable for any indirect damage and/or loss, such as damage and/or loss caused by loss of profit however occasioned; or
(14) In contract or in tort for any indirect loss or damage caused by the Supplier’s failure to fulfil the Supplier’s responsibilities or for any consequential damages, including, but not limited to, loss of profits or anticipated savings or incidental damages, even if the Party has been advised of the possibility of such damages.
Except in respect of death, or personal injury resulting from the Merchant’s negligence, the Merchant’s cumulative liability for any loss or damage arising from the Merchant’s breach shall be limited to the cost of reprocessing any Sales which have been processed by the Merchant save where otherwise required in accordance with these Terms and Conditions.
Except in respect of death or personal injury resulting from the Merchant’s negligence, the Merchant shall not be liable, in contract, tort (including negligence), or otherwise for:
1) Any loss of profit, business, contracts, revenues, or anticipated savings; or
2) Any special, indirect, or consequential damages of any nature whatsoever, resulting from any act or omission on the Merchant’s part or any other person authorised by the Merchant; or
If notwithstanding the foregoing the Merchant is liable for any damage and/or loss, any damages to be paid by the Merchant to the Supplier shall not exceed an amount equal to the remuneration for the Sales received by the Merchant from the Supplier during the month in which the liability arises. Any right of compensation pursuant to This Provision shall be invalidated if legal proceedings to claim compensation have not been instituted within one (1) year of the damage and/or loss having arisen
All risk of loss in respect of any Sale will be for the sole account of the Supplier.
The Merchant agrees that the Merchant will not sue, make any claim or demand, or otherwise seek any relief or damages from the Supplier arising out of, or in any way related to, the conduct of the Employees or Outsourced Services rendered hereunder, other than actions arising out of a breach of these Terms and Conditions.
Without prejudice to the foregoing, but notwithstanding any other provision of these Terms and Conditions to the maximum extent permitted by applicable law, the Supplier’s total maximum aggregate cumulative liability, including that of its officers, directors, employees, mandataries and agents towards all the Supplier’s Indemnified Parties and any other related Persons (collectively, the “The Merchant Claimant Party”), for all past, present or future Losses arising in relation to or under these Terms and Conditions (including without limitation, for breach of contract, strict or statutory liability, extra-contractual or delictual liability, tort (including negligence) or any other legal or equitable theory), even if the Supplier has been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy, shall (a) be limited to actual and direct damages and (b) shall not, under any circumstances, exceed the total amounts paid by the Merchant to the Supplier as the Fees for the 18-month period immediately prior to the date on which the first event of liability first accrued.
The Merchant’s total maximum aggregate cumulative liability, including that of its officers, directors, employees, mandataries and agents towards all the Merchant’s Indemnified Parties and any related Persons (collectively, the “Claimant Party”), for all past, present or future Losses arising in relation to or under these Terms and Conditions (including without limitation, for breach of contract, strict or statutory liability, extra-contractual or delictual liability, tort (including negligence) or any other legal or equitable theory), even if the Merchant has been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy, shall be limited to actual and direct damages and shall not, under any circumstances, exceed the greater of
(a) The total incurred but as yet unpaid Fees, or
(b) The total amounts incurred by the Merchant to the Supplier as Fees for the 18-month period immediately preceding the date on which the first event of liability first accrued.
To the maximum extent permitted by applicable law, notwithstanding anything to the contrary contained in these Terms and Conditions neither Party, nor its officers, directors, employees, mandataries and agents, will be liable to any Claimant Party of the other Party for any indirect, consequential (including without limitation, damages for business interruption, or loss of business information), special, punitive, exemplary, general, incidental, aggravated or treble damages or damages for loss of profits or revenues arising in relation to or under these Terms and Conditions, even if the Party against which liability is asserted has been advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy.
A person who is not a Party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms.
The Parties acknowledge and agree that the foregoing limitations of liability are a condition and material consideration for their entry into these Terms and Conditions.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
OUTSOURCED SERVICES AND SUPPORT
The Merchant intends to outsource certain functions to the Supplier and the Supplier agrees. The Supplier shall make available to the Merchant the Outsourced Services at a cost of £0.00 (zero pounds zero pence sterling) to the Merchant (the “Fee”).
The Outsourced Services are:
i) Arranging and ensuring the fulfilment of Approved Product(s)
ii) Sales
iii) First line customer service to the Customers
The Outsourced Services by their nature are largely automated and remote, and may be performed at any location; however, the Parties understand that components of the Outsourced Services are to be subcontracted by the Supplier to the Merchant or the Merchant’s Agents or other entities and may be performed at those Subcontractors’ locations.
The Supplier shall not have any authority to bind or obligate the Merchant or any subsidiaries of the Merchant to enter into or carry out contracts, arrangements or transactions; provided that the Parties agree and understand that, in order to provide the Outsourced Services, the Supplier may enter into contracts arrangements or other transactions with third parties.
The Supplier reserves the right to allocate its resources in such a way that providing the Outsourced Services does not, in the Supplier’s sole discretion, interferes with, unduly burdens, or otherwise impairs the Supplier’s ability to direct the Supplier’s personnel to address the Supplier’s own internal business needs.
The Parties acknowledge and agree that the Supplier may utilise the advice, assistance or Outsourced Services of such other persons or entities, including Subcontractors, as the Supplier reasonably may determine to be necessary or appropriate in connection with the Provisions of the Outsourced Services; provided, however, that, as between the Supplier and the Merchant, the Supplier shall be fully responsible for such third parties’ compliance with all of the Supplier‘s obligations under these Terms and Conditions.
Except as specified herein, and subject to the terms of any applicable trade union Terms and Conditions, all terms and conditions of employment applicable to the Employees shall be governed by the Supplier’s personnel policies and practices in effect on the Effective Date, or as amended from time to time, and these Terms and Conditions shall not be construed to grant the Merchant any authority to enforce, alter or interpret such policies and practices.
The Parties agree that all output, deliverables or other tangible and intangible results of the Outsourced Services (collectively, “Work Product”) shall be deemed “work made for hire” and the Merchant’s sole and exclusive property; provided, however, that to the extent any such Work Product incorporates the Supplier’s previously existing intellectual property or intellectual property of utility beyond the performance of these Terms and Conditions (or that of any the Supplier Subcontractor), such intellectual property (“Incorporated Intellectual Property”) shall remain the sole property, as between the Supplier and the Merchant, of the Supplier. The Supplier hereby grants to the Merchant a perpetual, worldwide, non-exclusive, sub-licensable, royalty-free licence to use, reproduce, demonstrate, distribute, modify and otherwise create derivative works from the Incorporated Intellectual Property, but solely in connection with these Terms and Conditions. To the extent that any or all of such Work Product (excluding the Incorporated Intellectual Property) is deemed for any reason not to be a “work made for hire,” the Supplier agrees to execute at the Merchant’s request and expense any and all documents the Merchant may deem necessary, appropriate or convenient to effectuate the foregoing. The Supplier shall require the Supplier’s Subcontractors to take all steps necessary to comply with the Provisions herein.
The Parties agree and understand that the Merchant retains all right, title and interest to all the Customer’s Information generated on or after the Operative Date. The Merchant hereby provides the Supplier with a non-exclusive, non-transferable, perpetual, royalty-free licence to use such the Customer’s Information for the performance of the Outsourced Services and solely in connection with these Terms and Conditions.
For greater certainty, the Fee shall not include any applicable Sales, value-added, multi-staged, use, consumption, stamp, capital, transfer, goods and Outsourced Services and other tax levied or imposed by any federal, provincial, state, local, municipal or other taxing authority, all of which shall remain the sole responsibility, as between the Supplier and the Merchant, of the Merchant.
Nothing in these Terms and Conditions shall restrict either Party’s use of information (including, but not limited to, ideas, concepts, know how, techniques, and methodologies): that was, is or becomes, as applicable,
(i) Publicly available through no breach of these Terms and Conditions;
(ii) Independently developed by it;
(iii) Previously known to it without obligation of confidence (except for information described in the last sentence of Section 6.1 to the extent known to the Supplier as of the Effective Date);
(iv) Acquired by it from a third party which is not, to its knowledge, under an obligation of confidence with respect to such information; or
(v) Required to be disclosed by the receiving Party by applicable law, legal process or any regulatory authority or stock exchange having jurisdiction to be disclosed, but then only to the extent that such law, legal process, regulatory authority or stock exchange would require disclosure notwithstanding an obligation of confidentiality hereunder.
In the case of (v) above, the Party being requested to disclose Confidential Information shall, to the extent permitted by law, promptly notify the other Party of such request. Confidential Information shall be returned or destroyed upon the earlier of:
a) The termination of these Terms and Conditions; or
b) The disclosing Party’s request, except that a demand by the Merchant for return of Confidential Information that in the Supplier reasonable discretion makes performance of the Outsourced Services materially more difficult or impossible is grounds for immediate termination by the Supplier of these Terms and Conditions without liability to the Merchant for such termination.
These Terms and Conditions and any attachments and schedules hereof shall be considered Confidential Information belonging jointly to the Parties within the meaning of Terms and Conditions. The Parties agree and understand that summary descriptions or disclosure of these Terms and Conditions may be required under applicable securities laws, for purposes of review by potential investors or otherwise, and agree to cooperate in good faith in permitting such disclosures and in agreeing on the content and form thereof.
The Supplier agrees, and shall cause its Employees and Subcontractors:
a) to perform the Outsourced Services in an economical, efficient and professional manner in accordance with the terms of these Terms and Conditions;
b) to maintain a designated liaison with overall responsibility for the performance of the Outsourced Services;
c) to report promptly to the Merchant any material problems arising during performance of the Outsourced Services and reasonably to cooperate with the Merchant to the extent requested in an effort to resolve any such problems;
d) as soon as is reasonably practicable, to notify and provide copies to the Merchant of any notices that are served on the Supplier that the Supplier believes, or ought reasonably to believe, might benefit or adversely affect the Merchant; and
e) the Supplier shall require the Customers to provide satisfactory evidence of identification in accordance with applicable rules, regulations and guidelines issued by the United Kingdom Financial Outsourced Services Authority (“FSA”), and shall provide such evidence to the Merchant upon request. All Sales processed pursuant to these Terms and Conditions shall be monitored by the Supplier or the Supplier’s agents for suspicious activity (as defined by the FSA), subject to the Merchant’s overall responsibility and direction. The Parties understand that the Merchant retains all authority to deny access to any the Customer if, in the Merchant’s sole reasonable judgment, necessary to comply with applicable FSA rules, regulations or guidelines, or if the Merchant otherwise believes the Customer to have engaged in suspicious, unlawful or other undesirable activity.
The Merchant agrees, and shall cause the Merchant’s employees and subcontractors, independent contractors and agents:
a) to use the Merchant’s best reasonable efforts to notify the Supplier of any change in applicable laws or regulations that may affect the legal status or treatment of the Outsourced Services or that otherwise would cause the Merchant to be in violation of the Merchant’s representations and warranties herein;
b) to report promptly to the Supplier any material problems arising during performance of the Outsourced Services and reasonably cooperate with the Supplier to the extent requested in an effort to resolve any such problems;
c) as soon as is reasonably practicable, to notify and provide copies to the Supplier of any notices that are served on the Merchant that the Merchant believes or ought reasonably to believe might benefit or adversely affect the Supplier; and
d) to provide to the Supplier promptly, accurately and without material omission all (i) data, information, assistance, materials, and access to equipment, and (ii) authority, consents or approvals that, in either the case of (i) or (ii), are necessary for the Supplier to perform the Outsourced Services.
The Supplier further agrees and it shall cause the Supplier’s Employees and Subcontractors:
a) to carry out the processing of personally identifying or identifiable information (“Personal Data”) on behalf of the Merchant only in accordance with the Provisions of these Terms and Conditions and subject to the instructions of the Merchant;
b) as regards to all such processing, to comply with all information security requirements required of the Merchant by any applicable regulatory authority or law. Representatives of the Merchant and the Supplier shall meet periodically to assess and discuss these requirements. Upon request from the Merchant, the Supplier shall provide a written report to the Merchant setting out the status of the Supplier’s compliance with this paragraph;
c) to implement and maintain security measures and organisational measures governing the processing of Personal Data pursuant to these Terms and Conditions sufficient to meet the requirements of these Terms and Conditions and, in any event as may be necessary to secure such data against unauthorised or unintended access, use or disclosure;
d) to execute such additional Terms and Conditions or protocols as may be necessary from time to time to ensure that any Personal Data may lawfully be transferred between the Merchant and the Supplier;
e) to comply with all reasonable requests from the Merchant for information concerning any of the foregoing matters;
f) subject to these Terms and Conditions, not to transfer any such Personal Data to any third party without the express written consent of the Merchant, except required by applicable law or pursuant to court order or similar judicial process or to combat fraud or identity theft, or otherwise to protect the subject of the Personal Data (in each such case, except where prohibited by law and to the extent reasonably practicable, with prior notice to the Merchant sufficient to allow the Merchant to pursue any objection to such disclosure);
g) to comply with all requirements of laws that are applicable to the Supplier from time to time concerning the collection, use, disclosure, retention, protection and privacy of Personal Data; and
h) not to use any Personal Data transferred to the Supplier or collected by the Supplier under these Terms and Conditions for any purpose other than those required to perform the Outsourced Services.
To the extent that the use of personal information by the Merchant for the purpose of performing obligations under the Customer Contracts involves the processing of personal data within the meaning of Data Protection laws (as amended or supplemented from time to time), or other applicable data protection legislation on behalf of the Supplier, the Merchant agrees that the Merchant will process such personal data in accordance with the instructions of the Supplier and that it will implement and maintain such security measures as are required to comply with the data security obligations such regulations.
Each Party will provide the other whatever specific information it may reasonably request from time to time as to the factual circumstances under which it and its Affiliates process Personal Data, in order that the other may ascertain, where relevant, the nature and scope of its obligations hereunder from time to time.
GENERAL PROVISIONS
PROPERTY
Any Software and integration guides supplied by the Merchant will remain the property of the Merchant and will be returned to the Merchant upon request.
THE WEBSITE
The Supplier will create a website for the Facility. The Supplier is responsible for the material that the Supplier or anyone else puts on the website. The Supplier must include the Supplier’s contact details (for example e-mail address) clearly on the Supplier’s website. Any material on the Supplier’s website, or how it is used, must not be illegal. In particular, the Supplier must make sure that the Supplier has all licences and permission (including those from owners of copyrights, performing rights and any other relevant intellectual property rights) the Supplier needs.
SETTLEMENT OF DISPUTES
the Supplier agrees that the Merchant shall be entitled in the Merchant’s discretion to accept, dispute, compromise or otherwise deal with any claim, alleged claim, loss or liability such as is there described which is made against it and shall be under no liability in respect thereof to the Supplier.
If a claim is brought against the Merchant by a Customer, a Card Issuer, the Acquirer or other third Party the Merchant will be entitled to settle or otherwise deal with it at the Merchant’s sole discretion, including taking such steps as are reasonable to mitigate any potential loss the Merchant may incur and the Merchant will have the right to debit the Supplier for the costs of such actions..
ELECTRONIC SIGNATURES
THE SUPPLIER HEREBY AGREES TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF SALES INITIATED OR COMPLETED THROUGH THE SERVICES PROVIDED BY the Merchant. Further, the Supplier hereby waives any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
FURTHER ASSURANCE
Each Party and any Relevant Affiliate shall at its own cost, from time to time on request, do or procure the doing of all such acts and/or the execution of all such documents in a form reasonably satisfactory to the other Parties which such other Parties may reasonably consider necessary to give full effect to these Terms and Conditions and securing to it the full benefit of the rights, powers and remedies conferred upon it in these Terms and Conditions.
APPROVED PRODUCT
In accordance with these Terms and Conditions the Supplier shall only be entitled to sell goods and/or with the Merchant’s advance written consent and then only upon such terms as may be imposed upon the Supplier by the Merchant.
The Supplier acknowledges and agrees that the Supplier will not use the Facility for Sales relating to:
(1) penalties or Card Scheme Fee Assessments of any kind, damages, losses or any other costs that are beyond the Purchase Price or any other amounts for which a the Customer has not specifically authorised payment; or
(2) Sales made under a different trade name or business affiliation other than that approved by the Merchant in writing; or
(3) Sales by third Parties; or
(4) any Sale that violates any law, ordinance, or regulation applicable to the Supplier’s business; or
(5) products which the Supplier knows will be resold or that the Supplier reasonably should know will be resold; or
(6) cash, traveller’s Cheques, cash equivalents, or other negotiable instruments; or
(7) any Product(s) not specifically Approved by the Merchant in advance; or
(8) Amounts that do not represent a bona fide supply of Approved Product(s) by the Supplier.
the Supplier shall, on entering into these Terms and Conditions, provide the Merchant with an up to date list of all Products sold or supplied by the Supplier and shall keep the Merchant fully and promptly informed of any additions, deletions or amendments to the aforesaid list, under which circumstances, the Merchant may at the Merchant’s sole discretion immediately terminate these Terms and Conditions and reject all future Sales.
APPOINTMENT OF AGENTS AND SUB CONTRACTORS
The Merchant reserves the right to fulfill any of the Merchant's duties and powers under these Terms and Conditions by the use of agents and sub-contractors. The Supplier may not fulfill any of the Supplier’s duties under these Terms and Conditions by the use of agents or sub-contractors.
FORCE MAJEURE
The Merchant shall not be liable in any way for loss, damage or expense arising directly or indirectly from any failure or delay in performing any obligation under these Terms and Conditions caused by any circumstance beyond the Merchant’s reasonable control (“Force Majeure Event”), which shall, without limiting the generality of the term, be deemed to include, acts of God, expropriation or confiscation of facilities, any form of Government intervention, war or other action of military forces, hostilities, rebellion, terrorist activity, local or national emergency, terrorism, sabotage or riots, civil commotion, vandalism, accident, break down or damage to electronic, telecommunications or other equipment, floods, fires, explosions, strikes lock-outs or other industrial actions or trade disputes of whatever nature, lack of labour break down of computer Software or hardware, irrespective of whether such circumstances were foreseeable or not or other catastrophes.
On the occurrence of a Force Majeure Event, the Merchant may at the Merchant’s discretion perform or suspend performance of these Terms and Conditions. In the event that performance is suspended the Parties will meet forthwith (or converse by whatever means may be more practicable and acceptable to both Parties) to discuss the circumstances with a view to reaching a satisfactory solution. The Merchant shall take all steps that are reasonable in the circumstances to put itself in a position whereby it can perform its obligations under these Terms and Conditions.
On becoming aware of the event of Force Majeure, the Merchant shall immediately notify in accordance with the Provisions herein the Supplier in writing giving details of the event of Force Majeure and a reasonable estimate of the period during which the Force Majeure will continue.
If the event of Force Majeure continues for more than thirty (30) days, the Supplier may terminate immediately these Terms and Conditions by giving the Merchant notice in accordance with the Provisions).
Both Parties shall make reasonable efforts to mitigate the effects of Force Majeure.
The Merchant shall not be liable for the consequences of any delay in performing or failing to perform its obligations under these Terms and Conditions if the delay or failure is wholly or substantially due to an event of Force Majeure.
The Merchant shall not be obliged to fulfil any of the Merchant’s obligations pursuant to these Terms and Conditions if the Merchant cannot meet such obligations due to Force Majeure.
In case of Force Majeure, the Merchant shall have the right to rescind the Terms and Conditions without any term of notice and/or judicial intervention being required or to suspend compliance with the Terms and Conditions without the Merchant being liable for any damage and/or loss ensuing there from.
SOLE SOURCE OF SERVICE
Except to take effect after the expiry of a period of notice validly given under these Terms and Conditions, the Supplier shall not enter into an Terms and Conditions with any individual, group of individuals or Company that offers Service(s) similar to those offered by the Merchant while these Terms and Conditions remains in force.
INSURANCE
The Supplier acknowledges and agree that it is the Supplier’s responsibility to effect Public Liability Insurance on the Supplier’s own behalf in respect of those matters for which the indemnities herein are given and agrees to arrange for its Underwriters and/or Insurers to renounce their rights of recourse (if any) against the Merchant and to verify the existence of such Public Liability Insurance to the Merchant on request.
The Supplier shall effect on or prior to the date of execution of these Terms and Conditions and shall continue thereafter during the term of these Terms and Conditions a policy of insurance with a reputable insurance provider in respect of all injury to, damage or destruction of all equipment or Products on foot for which payment by Cards is accepted by the Merchant, against all risks against which a prudent businessman would effect cover and in the case of equipment or goods that are the property of the Merchant, whether distinct or incorporated in whole or in part with equipment or goods the property of or in the possession of the Supplier, the Supplier shall have the interest of the Merchant noted on the policy. The Supplier shall make available forthwith to the Merchant, on request, a copy of the insurance policy together with a copy of the most up to date receipt in respect of payment of insurance premiums. In the event of failure of the Supplier to comply with this obligation, the Merchant shall be entitled (but not obliged) to effect such policy in its own name and to compel payment thereof by the Supplier in accordance with the Provisions of these Terms and Conditions.
CONFIDENTIALITY
The Merchant promises that neither the Merchant nor any of its employees will disclose or transfer any of the Customer’s information in any Sale nor will the Merchant knowingly permit any third Party to do so, other than in respect of a Sale that has not been honoured by the Merchant or to enable it to provide the Facility to the Supplier.
All information and/or data provided by the Supplier or collected by the Merchant from the Supplier will be considered Confidential Information and will not be disclosed by the Merchant to any third Party except as may be required in the Merchant’s performance of the Facility in accordance with the terms hereunder, or except as may be required by law or pursuant to a lawful request of a government agency.
Notwithstanding any other provisions of these Terms & Conditions, the Merchant may disclose the Customer‘s information and any other information in its possession pertaining to either a Customer or the Supplier when requested by any government authority, including any federal, provincial, state, municipal or city representative and the Supplier agrees that it shall have no claim of any nature against the Merchant arising from such disclosure. For certainty, the Merchant may disclose any information known to the Merchant or any Affiliate of the Merchant with respect to the Supplier or the Customer immediately upon the request of any individual or agency that is or appears to be (such appearance to be in the absolute discretion of the Merchant) investigating allegedly unlawful activity.
No announcement or public statement concerning the existence, subject matter or any Provision of these Terms and Conditions shall be made by or on behalf of the Supplier hereto without the prior written approval of the Merchant; and this Provision shall not apply to any announcement, public statement or circular by either Party required by law, a securities exchange or a regulatory or governmental body to which such Party is subject, including the rules of a recognised stock exchange, but if the Supplier intends to do so they shall take all reasonable attempts to agree the contents of such announcement or statement with the Merchant before making the announcement or statement.
Neither Party shall make any press announcement in which the other Party is mentioned in any way, without obtaining the prior written consent of the other Party. Such consent will not be unreasonably withheld.
The existence and Provisions of these Terms and Conditions are confidential and may not be disclosed by the Supplier without the Merchant’s prior written consent.
Both Parties understand and agree that all Intellectual Property and other rights in the Confidential Information, whether in the nature of copyright, patent rights or otherwise are and remain the property of the disclosing Party absolutely. Each Party undertakes that neither it nor its agents, employees or advisers will use, reproduce, modify, adapt, or make any other use of the disclosing Party’s intellectual property or other rights in the Confidential Information without the prior consent of the disclosing Party or in any manner infringe upon the rights of the disclosing Party therein.
The Parties shall keep the Confidential Information confidential unless:
(1) the Confidential Information is already known to the recipient at the time of its disclosure to the recipient by the disclosing Party as can be substantiated by its written records and is not known by the recipient to be the subject of an obligation of confidence of any kind; or
(2) the Confidential Information is in the public domain when it is received by or becomes known to the recipient, its officers, employees, agents or contractors or which subsequently enters the public domain through no fault of the recipient (but only after it enters the public domain) other than due to wrongful use or disclosure by the Parties; or
(3) the information is independently developed by the recipient without any use of or reference to the Confidential Information of the disclosing Party and which such independent development can be established by evidence that would be acceptable to a court of competent jurisdiction; or
(4) the information which is received by the recipient in good faith without an obligation of confidence of any kind from a third Party who the recipient had no reason to believe was not lawfully in possession of such information free of any obligation of confidence of any kind, but only until the recipient subsequently comes to have reason to believe that such information was subject to an obligation of confidence of any kind when originally received; and is required to be disclosed by law, the order of a court of competent jurisdiction or that of a competent regulatory body provided that, so far as it is lawful to do so prior to such disclosure, the recipient will notify in accordance with the Provisions herein the disclosing Party of and consult with the disclosing Party as to such requirement and obtain the consent of the disclosing Party (such consent not be unreasonably withheld or delayed) to the timing and content of such disclosure; or
(5) disclosure or use of the Confidential Information is necessary to carry out these Terms and Conditions; or
(6) Any law or regulation requires disclosure.
The Merchant agrees:
(1) to keep confidential all information available to it in respect of the Supplier’s business at all times unless:-
a. disclosure is required by law, regulatory authority or court of competent jurisdiction, or;
b. For purposes necessary or incidental to these Terms and Conditions or to the operation, security or integrity of the Facility and/or to the Card Schemes.
The Supplier agrees:
(1) that technology is confidential and is protected by Patents and confidentiality contracts and that it may not release or disclose any information about the Facility with out the Merchant’s prior written approval; and
(2) not to; without the written consent of the relevant Customer, sell, purchase, provide, disclose or exchange Card information, including without limitation, details of the Customers, or information regarding them or their Sales, or regarding a Card Scheme, howsoever obtained and whatsoever the form the same shall take, to any third Party unless such disclosure is required by law; and
(3) that the Merchant may disclose information concerning the Supplier to the Acquiring Bank and other third Parties for the purpose of assisting in identifying the Supplier or others involved in amongst other things, fraud or suspected fraud, or who are or are suspected to be insolvent, or for use in any complaint; and
(4) that, except as provided for in these Terms and Conditions, these Terms and Conditions does not give either Party any rights in the other Party’s name, logo, Service marks, Trademarks, trade names, domain names, U.R.L.s, taglines or any other proprietary designations (“Trademarks”) and no use may be made of either Party’s Trademarks without the prior written consent of that Party; and
(5) to store all the Customer’s account information and other personal data including Card Account Number(s) and account information, whether in paper or electronic form, securely and in compliance with the Rules from time to time applicable to the Sale Data security and protection requirements; and
(6) that the Merchant may use the Supplier’s Trademarks for the purpose of advertising that the Supplier uses the Facility and in particular but without limitation the Merchant shall be entitled to use the Supplier‘s Trademarks and include a link to the Supplier’s U.R.L. on the Merchant’s web site; and
(7) to place on the home page and the payment page of the Supplier’s Website a banner logo / link provided by the Merchant indicating that the Supplier is the Merchant’s client; and
(8) that the Merchant may prepare and make public one or more media releases that refer to the Supplier, provided that, prior to publication of each media release the Merchant first obtains the Supplier’s approval of the reference(s) in that media release and that such approval shall not be unreasonably withheld; and
(9) not to put together or use any lists of the Customers or Card Account Numbers other than to send Submissions to the Merchant; and
(10) not to use any other information about the Merchant’s business unless it is to do with the arrangements hereunder; and
(11) not; without the prior written consent of the Merchant, use or disclose information relating to the Merchant’s business, howsoever obtained and in whatsoever form the information shall take, to any third Party unless such disclosure is required by law; and
(12) not to compile or use lists of the Customers or Card Account Numbers or any other information relating to the Merchant business (which includes any information in the Schedules) except for the purpose of these Terms and Conditions; and
(13) not, unless required to do so by law, disclose any Confidential Information it may acquire by virtue of these Terms and Conditions or otherwise relating to any Card Scheme to any other Card Scheme; and
(14) that the Merchant may use any Sale Data for any purpose connected with the Facility; and
(15) Each Party shall give notice in accordance with the Provisions herein to the other of any unauthorised misuse, disclosure, theft or other loss of that Party’s Confidential Information immediately upon becoming aware of the same; and
(16) Upon the expiration or termination of these Terms and Conditions, each Party will, upon the written request of the other Party, return or destroy (at the option of the Party receiving the request) all Confidential Information, documents, manual and other related materials in written or tangible form specified by the other Party.
The Parties shall ensure that their employees, agents and sub-contractors comply with This Provision.
The Provisions of this clause shall survive termination of these Terms and Conditions.
LICENCE FOR WEBSITE ACCESS
The Merchant grants the Supplier a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of the Merchant as long as the link does not portray the Merchant, its other Suppliers, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. The Supplier may not use any the Merchant’s logo or other proprietary graphic or Trademark as part of the link without the Merchant’s express written consent.
ELECTRONIC SIGNATURES
THE CUSTOMER HEREBY AGREES TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICES PROVIDED BY the Merchant. Further, the Customer hereby waives any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
RELEASE OF DATA
The Supplier hereby authorises the Merchant to release Sale Data other information (including if applicable, personal data) relating to the Facility to any of its agents or any other party as is reasonably necessary for the purpose of fulfilling the Merchant’s obligations under these Terms and Conditions or for the purpose of fraud or other criminal detection.
The Supplier authorises the Merchant to release data (including if applicable, personal data) to any of the Merchant’s agents and/or any third Party Service provider for the purpose of enabling the Merchant to fulfil its duties and obligations pursuant to these Terms and Conditions.
The Supplier further authorises the Merchant and (where applicable) its agents to release data to the police, Visa, MasterCard, Europay, any other Card Scheme approved by the Merchant from time to time, and other relevant Schemes for the purpose of, or associated with, the operation, integrity and security of relevant Schemes.
The Supplier shall not without the written consent of the relevant the Customer, sell, purchase, provide, disclose or exchange Card information, including, without limitation, details of the Customers, or information regarding them or their Sales, or regarding the Scheme, howsoever obtained and whatsoever the form the same shall take, to any third Party unless such disclosure is required by law. The Supplier shall store all the Customer account information and other personal data including Card Account Number(s), in electronic form, in a secure manner to prevent access by or disclosure to anyone other than the Supplier’s authorised personnel and in compliance with the Rules data protection requirements. The Supplier shall take all such reasonably necessary measures to ensure the Customer information is not disclosed or otherwise misused.
SET-OFF
The Supplier hereby agrees that the Merchant shall be entitled without prior notice or further consent from the Supplier to set off against those monies due to the Supplier, all and any of the Supplier’s liabilities to the Merchant (whether present, future, actual or contingent) pursuant to these Terms and Conditions and in particular the Provisions herein of these Terms and Conditions, from time to time and at any time. The Merchant does not have to give prior notice to do this.
The Supplier is not entitled to Set-Off any liabilities of the Merchant under these Terms and Conditions (whether present, future, actual or contingent) against any funds due to the Merchant under these Terms and Conditions.
The Merchant shall be entitled to Set-Off against any of the Supplier’s liabilities to the Merchant under these Terms and Conditions (whether present, future, actual or contingent) any of the Supplier’s credit balances on any of the Supplier’s Facilities with the Merchant in the Supplier’s name. The Merchant does not have to give prior notice to do this.
The Merchant shall be entitled to Set-Off against any of the Supplier’s liabilities to the Merchant under these Terms and Conditions (whether present, future, actual or contingent) any of the funds in the Reserve. The Merchant does not have to give prior notice to do this.
LICENCE
Where the Supplier requires a licence from any governmental or regulatory authority in order to trade legally the Approved Product(s), the Supplier shall advise the Merchant that this is the case in the Supplier’s application for the Facility and will provide a copy of such licence to the Merchant immediately upon receipt.
INTEREST ON LATE PAYMENT
The Merchant is entitled to charge the Supplier interest at the rate of five percent (5%) per annum over the Bank of Gibraltar Base Rate on all amounts over-due and for any negative Payments over-due together with any interest that has accrued to date. Any such interest will be stated on the relevant Statement.
DIRECT DEBIT
If the Merchant requests the Supplier to do so the Supplier will authorise the Supplier’s bank or relevant financial Institution to pay on presentation all requests for payment initiated by the Merchant or the Merchant’s Agent in respect of any amounts due to the Merchant under these Terms and Conditions.
The Supplier shall authorise and keep authorised the Supplier’s bank to pay upon receipt any request for payment of a Direct Debit (in the form authorised for use by the associated banks) the amount shown in such statement as payable by the Supplier.
The Supplier hereby agrees to waive any rights the Supplier may have to advance notice (as defined in the Originator’s Guide to the Direct Debiting Scheme).
TRADE MARKS
The Supplier hereby grants the Merchant a non-exclusive, royalty-free Licence to use, display and reproduce the Trademarks, Service marks and logos of the Supplier (herein “Trademarks”) solely in connection with the Merchant ‘s marketing of the Facility. The Merchant shall use the Supplier’s Trademarks in accordance with policies as provided by the Supplier from time to time.
INTERFACE CHANGES
The Supplier will immediately notify the Merchant in accordance with the Provisions herein if any technical alterations are made to the Supplier Interface
Under these circumstances, the Merchant may re-assess the Supplier and, subject to this re-assessment, may immediately terminate the Facility pursuant to the Provisions herein.
NO SOLICITAT1ON
The Supplier agrees that neither the Supplier nor any of the Supplier’s Affiliates or subsidiaries will actively solicit any Customer or other Supplier of the Merchant or any of their Affiliates, subsidiaries or agents for the purpose directly or indirectly of providing or receiving Service similar to the Facility or otherwise encourage such Customers or Suppliers to terminate a Facility in force with the Merchant or any of the Merchant’s Affiliates, subsidiaries or agents during the term of these Terms and Conditions and for a period of twelve (12) months after the termination of these Terms and Conditions. If the Supplier has any uncertainty as to whether a particular Customer is covered by these restrictions, the Supplier will discuss the matter in good faith with the Merchant prior to proposing that such Customer enters into such Terms and Conditions.
THIRD PARTY REFERENCES
The Supplier hereby authorises the Merchant to make from time to time, any business or personal credit and other inquiries the Merchant may consider necessary to evaluate the continuance of these Terms and Conditions in line with Acceptance Policy. The Supplier shall authorise any person or credit-reporting agency to answer all such credit inquiries and to furnish that information to the Merchant.
AUTHORITY TO EXCHANGE INFORMATION WITH THE ACQUIRING BANK
The Supplier consents to the Merchant providing information concerning the Supplier in response to any enquiry the Merchant may receive from the Acquiring Bank, without further reference to the Supplier.
LIMITED POWER OF ATTORNEY
For so long as these Terms and Conditions continues, the Supplier hereby grants an irrevocable Limited Power of Attorney to the Merchant as its attorney to execute (including the power to execute under the seal of the Supplier), endorse and/or deliver in the Supplier’s name:
(1) to collect all Payments due from the Customers during the term of these Terms and Conditions; and
(2) To prepare, execute, endorse and deliver in the Supplier’s name all instruments or other documents that the Merchant may consider necessary or advisable in order to render the Facility and to carry out these Terms and Conditions.
The Merchant will be at liberty to exercise the Merchant’s rights under the power of attorney at the Merchant’s sole discretion.
USE OF SALE DATA
The Supplier hereby grants the Merchant permission to use, execute, perform, reproduce, and display, Sale Data, internally in whole or in part, as well as to prepare derivative works of such Data for use solely with the Facility provided under these Terms and Conditions. The Supplier agrees to allow the Merchant to share Sale Data with third Parties for the purposes of building and delivering neural models as a component of the Facility. The Merchant shall own any derivative works from Sale Data in respect of Fraud Screening and Risk Monitoring processes only. Each Party shall each make every possible efforts to preserve the integrity of Sale Data.
The Supplier agrees:
(1) to comply with the Provisions of the European Data Protection Act (the “Act”) ; and
(2) that it has lodged notifications in the appropriate form under the Act; and
(3) That the Supplier will co-operate with any requests from data subjects under the Act for access to their personal data, which are made to it.
FRAUD SCREENING
The Supplier will utilise the Merchant’s Fraud Screening and will act appropriately (in the Merchant’s exclusive opinion) on any AVS/CVV or other mismatch information (or similar) issued by the Merchant in accordance with the Provisions herein.
PCI DSS
In accordance with PCI DSS; the Supplier confirms the following and agrees to notify the Merchant immediately should any of the following change:
1) That the Supplier has installed and maintained a firewall configuration to protect data (where and if applicable), and:
a. all routers, switches, wireless access points, and firewall configurations are secured and conform to documented security standards (where and if applicable), and:
b. where wireless technology is used, access to the network is limited to authorised devices only (where and if applicable), and:
c. any changes to the firewall require authorisation and the changes are logged (where and if applicable), and:
d. a firewall is used to protect the network and limit traffic to that which is required to conduct business (where and if applicable), and:
e. egress and ingress filters are installed on all border routers to prevent impersonation with spoofed IP addresses (where and if applicable), and:
f. payment card account information is stored in a database located on the internal network (not the DMZ) and is protected by a firewall (where and if applicable), and:
g. where wireless technology is used, perimeter firewalls exist between wireless networks and the payment card environment (where and if applicable), and:
h. each mobile computer with direct connectivity to the Internet has a personal firewall and anti-virus software installed (where and if applicable), and:
i. Web servers are located on a publicly reachable network segment separated from the internal network by a firewall (DMZ) (where and if applicable), and:
j. the firewall is configured to translate (hide) internal IP addresses, using network address translation (NAT) (where and if applicable), and:
2) The Supplier does not use vendor-supplied defaults for system passwords and other security parameters (where and if applicable), and:
a. Any vendor default security settings are changed before taking the system into production (where and if applicable), and:
b. It is prohibited to store the full contents of any track from the magnetic stripe (on the back of the card, in a chip, etc.) in the database, log files, or point-of-sale products (where and if applicable), and:
c. It is prohibited to store the card-validation code (three-digit value printed on the signature panel of a card) in the database, log files, or point-of-sale products (where and if applicable), and:
d. all but the last four digits of the account number are masked when displaying cardholder data (where and if applicable), and:
e. account numbers (in databases, logs, files, backup media, etc.) are stored securely— for example, by means of encryption or truncation (where and if applicable), and:
f. account numbers are sanitised before being logged in the audit log (where and if applicable), and:
3) The Supplier encrypts transmission of cardholder data and sensitive information across public networks (where and if applicable), and:
a. transmissions of sensitive cardholder data are encrypted over public networks through the use of SSL or other industry acceptable methods (where and if applicable), and:
b. If SSL is used for transmission of sensitive cardholder data, it is using version 3.0 with 128-bit encryption (where and if applicable), and:
c. If wireless technology is used, the communication is encrypted using Wi-Fi Protected Access (WPA), LEAP, VPN, SSL at 128-bit, or WEP (where and if applicable), and:
d. If wireless technology is used, WEP at 128-bit and additional encryption technologies are in use, and shared WEP keys are rotated quarterly (where and if applicable), and:
e. encryption is used in the transmission of account numbers via e-mail (where and if applicable), and:
4) The Supplier regularly updates their anti-virus software (where and if applicable), and:
a. there is a virus scanner installed on all servers and on all workstations, and the virus scanner is regularly updated (where and if applicable), and:
5) The Supplier only develops and maintains secure systems and applications (where and if applicable), and:
a. development, testing, and production systems are updated with the latest security-related patches released by the vendors (where and if applicable), and:
b. the software and application development processes are based on an industry best practice and information is security included throughout the software development life cycle (SDLC) process (where and if applicable), and:
c. if production data is used for testing and development purposes, sensitive cardholder data is sanitised before usage (where and if applicable), and:
d. all changes to the production environment and applications are formally authorised, planned, and logged before being implemented (where and if applicable), and:
e. the guidelines commonly accepted by the security community (such as Open Web Application Security Project group (www.owasp.org)) are taken into account in the development of Web applications (where and if applicable), and:
f. When authenticating over the Internet, the application is designed to prevent malicious users from trying to determine existing user accounts (where and if applicable), and:
g. sensitive cardholder data is stored in cookies secured or encrypted (where and if applicable), and:
h. controls are implemented on the server side to prevent SQL injection and other bypassing of client side-input controls (where and if applicable), and:
6) The Supplier restricts access to data on a “need-to-know” basis only (where and if applicable), and:
a. access to payment card account numbers is restricted for users on a “need-to-know” basis (where and if applicable), and:
7) The Supplier assigns a unique ID to each person with computer access (where and if applicable), and:
a. all users are required to authenticate using, at a minimum, a unique username and password (where and if applicable), and:
b. Where employees, administrators, or third parties access the network remotely, remote access software (such as PCAnywhere, dial-in, or VPN) is configured with a unique username and password and with encryption and other security features turned on (where and if applicable), and:
c. all passwords on network devices and systems are encrypted (where and if applicable), and:
d. When an employee leaves the company, that employee’s user accounts and passwords are immediately revoked (where and if applicable), and:
e. all user accounts are reviewed on a regular basis to ensure that malicious, out-of-date, or unknown accounts do not exist (where and if applicable), and:
f. non-Customer accounts that are not used for a lengthy amount of time (inactive accounts) are automatically disabled in the system after a pre-defined period (where and if applicable), and:
g. accounts used by vendors for remote maintenance are enabled only during the time needed (where and if applicable), and:
h. group, shared, or generic accounts and passwords are prohibited for non-Customer users (where and if applicable), and:
i. non-Customer users are required to change their passwords on a pre-defined regular basis (where and if applicable), and:
j. there is a password policy for non-Customer users that enforces the use of strong passwords and prevents the resubmission of previously used passwords (where and if applicable), and:
k. there is an account-lockout mechanism that blocks a malicious user from obtaining access to an account by multiple password retries or brute force (where and if applicable), and:
8) The Supplier restricts physical access to cardholder data (where and if applicable), and:
a. there are multiple physical security controls (such as badges, escorts, or mantraps) in place that would prevent unauthorised individuals from gaining access to the facility (where and if applicable), and:
b. If wireless technology is used, the Supplier restricts access to wireless access points, wireless gateways, and wireless handheld devices (where and if applicable), and:
c. equipment (such as servers, workstations, laptops, and hard drives) and media containing cardholder data physically is protected against unauthorised access (where and if applicable), and:
d. all cardholder data printed on paper or received by fax is protected against unauthorised access (where and if applicable), and:
e. procedures are in place to handle secure distribution and disposal of backup media and other media containing sensitive cardholder data (where and if applicable), and:
f. all media devices that store cardholder data are properly inventoried and securely stored (where and if applicable), and:
g. cardholder data is deleted or destroyed before it is physically disposed of (for example, by shredding papers or degaussing backup media) (where and if applicable), and:
9) The Supplier tracks and monitors all access to network resources and cardholder data (where and if applicable), and:
a. all access to cardholder data, including root/administration access is logged (where and if applicable), and:
b. access control logs contain successful and unsuccessful login attempts and access to audit logs (where and if applicable), and:
c. all critical system clocks and times are synchronised, and logs include date and time stamp (where and if applicable), and:
d. the firewall, router, wireless access points, and authentication server logs are regularly reviewed for unauthorised traffic (where and if applicable), and:
e. audit logs are regularly backed up, secured, and retained for at least three months online and one-year offline for all critical systems (where and if applicable), and:
10) The Supplier regularly tests security systems and processes (where and if applicable), and:
a. Where wireless technology is used, a wireless analyzer periodically runs to identify all wireless devices (where and if applicable), and:
b. a vulnerability scan or penetration test is performed on all Internet-facing applications and systems before they go into production (where and if applicable), and:
c. an intrusion detection or intrusion prevention system is used on the network (where and if applicable), and:
d. security alerts from the intrusion detection or intrusion prevention system (IDS/IPS) are continuously monitored, and the latest IDS/IPS signatures are installed (where and if applicable), and:
11) The Supplier maintains a policy that addresses information security (where and if applicable), and:
a. information security policies, including policies for access control, application and system development, operational, network and physical security are formally documented (where and if applicable), and:
b. information security policies and other relevant security information are disseminated to all system users (including vendors, contractors, and business partners) (where and if applicable), and:
c. information security policies are reviewed at least once a year and updated as needed (where and if applicable), and:
d. the roles and responsibilities for information security have been clearly defined within the company (where and if applicable), and:
e. there is an up-to-date information security awareness and training program in place for all system users (where and if applicable), and:
f. employees are required to sign an agreement verifying they have read and understood the security policies and procedures (where and if applicable), and:
g. a background investigation (such as a credit- and criminal-record check, within the limits of local law) is performed on all employees with access to account numbers (where and if applicable), and:
h. all third parties with access to sensitive cardholder data are contractually obligated to comply with card association security standards (where and if applicable), and:
i. a security incident response plan is formally documented and disseminated to the appropriate responsible parties (where and if applicable), and:
j. security incidents are reported to the person responsible for security investigation (where and if applicable), and:
k. There is an incident response team ready to be deployed in case of a cardholder data compromise.
RE-ASSESSMENT OF THE SUPPLIER FACILITY
The Merchant may re-assess the Supplier in accordance with Acceptance Policy at any time and subject to the outcome of that re-assessment may at the Merchant’s sole discretion continue the Facility or terminate the Facility immediately.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
IRREVOCABLE AUTHORITY TO PERFORM CREDIT REFERENCE CHECKS
In accordance with the Merchant’s ability to re-assess the Supplier; accepts that during the Merchant’s initial assessment or any re-assessment of the Supplier, the Merchant will use the services of credit reference agencies to confirm the Supplier’s principal(s)’ home address(es) and calculate the Merchant’s principal(s)’ personal credit score(s). Information held by the credit reference agencies is used by us and others to help verify the identity of customers and to assess their ability to meet financial commitments. The Credit Reference Agencies may leave an identity footprint on your credit file as a record. This enables accounts to be opened quickly and reduces the need to obtain third-party references.
To enable us to form an accurate view of the existing financial commitments of Suppliers and their principal(s)’, credit reference agencies may link the records of “financial associates” (such as spouses, family members, or cohabiters) who have entered into joint financial obligations. Once linked, this association means that each of the records will be taken into account in all future applications for credit by either financial associate and will continue until one of them successfully files a “disassociation” with the credit reference agencies by establishing that this financial link no longer exists. Information held about you by the credit reference agencies may already be linked to records relating to one or more of the Supplier’s “financial associates”. If so, for the purposes of any application to the Merchant the Supplier or the Supplier’s principal(s)’ may be treated as financially linked and if so the Supplier’s application will be assessed with reference to any associated records. Further details about financial “association”, “disassociation” and credit reference agencies are available by contacting the credit reference agencies directly.
The Merchant may make periodic searches of its Group records, credit reference agencies, and fraud prevention agencies to manage the Supplier’s account, and to take decisions regarding the Supplier’s account and the terms under which the Merchant has opened it, including whether or not to confirm or extend the Supplier’s account. These searches will not be seen or used by companies outside of the Merchant’s Group of companies to assess the Merchant’s ability to obtain credit.
The Supplier’s principal(’s) have the right of access to their personal records held by credit reference and fraud prevention agencies. The Merchant will supply the names and addresses of the agencies the Merchant uses upon request.
At the Operative Date the Supplier’s authorised representative(s) are confirming that they have read the foregoing and agree to the Merchant obtaining the aforementioned information during the Merchant’s assessment of the Supplier’s application for the Facility.
This Provision shall remain in effect notwithstanding such termination or expiration.
This Provision shall endure to the benefit of and bind the respective successors and permitted assigns of the Parties.
INTERNATIONAL CARD PROCESSING FEES / INTERNATIONAL TRANSACTION FEES / FOREIGN TRANSACTION FEES
The Supplier accepts that Card Issuers are entitled to charge international card processing fees on Cardholder purchases overseas between 1% and 3% of the Sale amount (in U.S. dollars after the foreign currency exchange; for example, if a purchase costing 100 Euro in France converts to $135 in U.S. currency, the international transaction fee is a percentage of the $135).
THE PARTIES HERETO HAVE EXECUTED THESE TERMS AND CONDITIONS ON THE OPERATIVE DATE.
I CONFIRM I HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE ABOVE TERMS AND CONDITIONS.
(By clicking YES below you confirm you have read, understand and agree to be bound by the above terms and conditions.)